Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
Approved or denied loans based on established criteria and underwriting guidelines.
Worked with processing team members to communicate errors and obtain missing information for current applications.
Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
Customer Service Representative
7 Eleven Store
2020.12 - 2021.04
Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Interacted positively with team members and customers to promote commitment to organization's vision and values.
Followed inventory management and loss prevention policies to minimize shrink in store.
Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
Handled customer complaints and issues politely and professionally.
Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
United Petroleum
2019.05 - 2020.03
Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Interacted positively with team members and customers to promote commitment to organization's vision and values.
Followed inventory management and loss prevention policies to minimize shrink in store.
Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
Handled customer complaints and issues politely and professionally.
Education
Masters of Professional Accounting And Finance - Accounting And Finance
Western Sydney University
Sydney, NSW
06.2021
Skills
Excellent Written and Verbal Communication
Training Junior Team Members
Safety and Cleanliness Standards
Positive Customer Engagement
Adaptable and Flexible
Team Cooperation
Financial Accounting
Timeline
Mortgage Loan Underwriter
Centrum Finance Solutions
2021.04 - Current
Customer Service Representative
7 Eleven Store
2020.12 - 2021.04
Customer Service Representative
United Petroleum
2019.05 - 2020.03
Masters of Professional Accounting And Finance - Accounting And Finance
Western Sydney University
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