Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAJ DESAI

Hampstead Gardens,SA

Summary

Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well- trained Customer Service Specialist offering a background in contacting insurance and finance companies for critical information and crafting documents for billing purposes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Sales and Service Expert

Telstra
09.2021 - Current
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Researched client requests to create best possible solutions for diverse needs.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Customer Service Representative

MELBON FC
03.2019 - 09.2021
  • Support customers by answering forex currency and service questions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Deal with customer feedback and inquiries
  • Process service and return transactions at the register in alignment with company's100% customer satisfaction guarantee
  • Accept payment for forex, make change, and issue receipts
  • Identify, investigate and deal with customer issues accordingly
  • Maintain customer hold area by keeping the area organised and removing items that are beyond the hold dates
  • Process damaged currencies in line with store policy

Education

MBA - Business

Torrens University
08.2021

Bachelors of Mechanical Engineering - Engineering Mechanics GTU

06.2018

Skills

  • Documentation skills
  • Number-savvy
  • Database management
  • Effective Customer Communication
  • Customer Retention Strategies

Certification

Sales Representative Registration ( CPP41419) SA ( Currently Pursuing)

Timeline

Customer Sales and Service Expert

Telstra
09.2021 - Current

Customer Service Representative

MELBON FC
03.2019 - 09.2021

MBA - Business

Torrens University

Bachelors of Mechanical Engineering - Engineering Mechanics GTU

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RAJ DESAI