Raj Mahendran
Glendenning,Australia
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
7
7
years of professional experience
Work History
Route Operations Leader
Bega Dairy & Drinks
Chullora, NSW
06.2022 - Current
- Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
- Utilized data analysis to determine the most effective shipping methods, routes, and carriers based on customer volume and area.
- Negotiated contracts with carriers for freight services that met the company's needs.
- Created monthly performance reports to track departmental progress towards goals and objectives. DOT, DIF, DIFOT
- Monitored daily operations to ensure compliance with established policies and procedures.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Facilitated ongoing communications with key internal teams & 3PL partners to ensure alignment on daily operations. Daily operational review & T2 meetings.
- Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
- Analyzed and resolved warehouse incidents or accidents using the 5 Whys problem-solving technique.
- Reviewed supply chain strategies regularly for improvement opportunities focusing on cost savings initiatives.
- Coordinated with other departments to ensure timely delivery of goods to customers.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Proactively identified and solved complex strategy problems impacting business direction.
Route Transport Cordinator
Bega Dairy & Drinks
Chullora, NSW
02.2020 - 05.2022
- Developed and maintained relationships with transportation partners & carriers.
- Established strong relationships with customers by providing excellent customer service.
- Assisted in resolving disputes or complaints from customers regarding Early/late deliveries or damaged goods.
- Monitored shipment progress to ensure on-time delivery of goods.
- Supervised a team of drivers and monitored their performance.
- Performed periodic safety audits of warehouse & Route trucks
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Coordinated daily transport schedules for multiple teams and locations.
- Provided guidance to drivers on routes, traffic conditions, hazardous materials handling procedures and safety protocols.
- Conducted regular reviews of transport costs, quality standards and timeliness objectives.
- Analyzed route maps to identify optimal routing solutions that maximize efficiency while minimizing cost.
Service Delivery Officer
APS – Australian Taxation Office
01.2020 - 05.2022
- Providing tax responses and supporting calculations, solving client inquiries for individuals and tax agents by phone and actioning IWD activities
- Client calls includes Individual tax returns, Business activity statement, MY GOV Id, MY Gov linking codes, Abn registration/cancellation, TFN registration, STP software linking to ATO, Job keeper inquiries, superannuation inquiries, deferrals, for BAS & payments
- Participating in business projects to ensure administrative systems reflect tax compliance requirements and provide tax input on how requirements can best be met
- Sending tax related correspondences to client
- Assisting in identifying improvements and documenting them so they can be prioritized and addressed
- Compiling business activity statement for client (BAS), correcting client BAS, Income tax returns after discussing or without discussing with client.
Warehouse Administrator
Lion Dairy & Drinks Australia Pty Ltd
Chullora
01.2018 - 01.2020
- Developed efficient dock processes as part of a comprehensive system to enhance warehouse operations.
- Reviewed and prepared workflow, manning, and space requirements, equipment layout, and action plans while ensuring productivity, quality, and customer service standards are met.
- Maintained a safe and healthy work environment by establishing, following, and enforcing standards and procedures, and complying with legal regulations.
- Implemented measures to prevent breakage and spillage of goods during transit
- Audited orders accurately and ensured that the customer receives accurate ordered cases and quantities.
- Verified goods in the warehouse through physical counting and information in the system.
- Managed a team of workers involved in receiving, stocking, picking and packing orders.
Tax Consultant
H&R Block T
01.2019
- Advised clients on completing tax forms according to tax codes, including which deductions and credits they could take to save money
- Computed taxes that are to be levied on the various transactions made by a firm
- Researched the tax code to assist in preparing a typical return to ensure compliance
- Oversaw several tax advisors to ensure documents for all clients were handled on time and according to code, even during the busy tax season
- Verified tax returns and other documents completed by clients to make sure they were done correctly
- Collaborated with clients and co-workers to prepare tax documents in a timely fashion that adhered to the latest tax code.
Education
Bachelor of Business Studies -
Charles Sturt University
01.2009
Advanced Diploma in business Administration -
Association of Business Executives (ABE UK)
01.2005
Skills
- Safety Management
- Key Performance Indicators
- Route Optimization
- Transportation Management
- Logistics Management
- Service Coordination
- Continuous Improvement
- Delivery Scheduling
- Cost Reduction
- Decision-Making
- Daily Operations Management
- Staff Management
Accomplishments
- Expert in multiple software's such as SAP, TMS, WMS, PowerBi, Ignition, Track n Trace, SMART sheets, IAuditor.
- Expert knowledge in Microsoft Skills.
- Proactively provided peer to peer feedback upon request.
- Knowledge Technology applications within logistics
- Knowledge in Route distribution safety, quality, service , cost levers
- Knowledge of route distribution and associate tools and processes, and owner driver engagement
References
Upon Request
Timeline
Route Operations Leader
Bega Dairy & Drinks
06.2022 - Current
Route Transport Cordinator
Bega Dairy & Drinks
02.2020 - 05.2022
Service Delivery Officer
APS – Australian Taxation Office
01.2020 - 05.2022
Tax Consultant
H&R Block T
01.2019
Warehouse Administrator
Lion Dairy & Drinks Australia Pty Ltd
01.2018 - 01.2020
Bachelor of Business Studies -
Charles Sturt University
Advanced Diploma in business Administration -
Association of Business Executives (ABE UK)
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