Raj Patel
Keysborough,VIC
Summary
Adept at mitigating risk and enhancing efficiency, my tenure at Hertz Australia Pty Ltd showcased my expertise in financial reconciliation and exceptional organizational skills. Through pioneering account reconciliation processes and fostering robust banking relationships, I significantly contributed to the company's financial integrity and operational improvement.
Overview
3
3
years of professional experience
Work History
Senior Reconciliation Officer
Hertz Australia Pty Ltd
09.2023 - 02.2025
- Mitigated risk exposure for the company by identifying and escalating potential fraudulent activity discovered during account reconciliations.
- Maintained up-to-date knowledge of relevant accounting principles, ensuring accurate application within the reconciliation process.
- Strengthened relationships with banking partners through consistent communication regarding account updates, inquiries, and resolutions as needed.
- Increased departmental efficiency by regularly updating and refining standard operating procedures related to account reconciliations.
Customer Service Representative
Hertz Australia Pty Ltd
06.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma Of Finanace And Mortgage Broking Managemen - Financial Services
Entry Education
Melbourne, VIC05.2023
Bachelor’s Of Law - Law
Maharaj Sayaji Rao Gaekwad University
Vadodara Gujarat India07.2019
Timeline
Senior Reconciliation Officer
Hertz Australia Pty Ltd
09.2023 - 02.2025
Customer Service Representative
Hertz Australia Pty Ltd
06.2022 - 09.2023
Diploma Of Finanace And Mortgage Broking Managemen - Financial Services
Entry Education
Bachelor’s Of Law - Law
Maharaj Sayaji Rao Gaekwad University
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