Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Languages
Timeline
Generic

Raj Patel

Bungarribee,NSW

Summary

Experienced professional in hospitality with 12 years of proven experience in customer service and satisfaction. Attending and promptly fulfilling guest's requests and preferences. Providing exceptional service and experience in a friendly and professional manner resulting in positive reviews and return guests. Talented Night Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company. Experienced Night Manager bringing proven track record in hotel operations and customer service. Skilled in managing overnight hotel tasks, ensuring prompt issue resolution and improving guest satisfaction rates. Demonstrated ability to lead and motivate team members to maintain high performance levels. Encouraged positive guest feedback through proactive management style.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Night Manager

Veriu Hotels and Suites
Sydney, Australia
11.2023 - Current
  • Oversee the front office operations including problem-solving, complaint escalation, team management and training, rostering & timesheet approvals.
  • Performing night audit duties.
  • Approving, processing and updating refunds.
  • Stock management.
  • Ensuring the front office provides a high level of guest services to guests at check-in, check-out, and during their stay.
  • Manage emergency situations in a safe and professional manner.
  • Build strong and authentic relationships with teammates and guests.
  • Provide support and assistance to the Hotel Manager in higher-level hotel management and administration tasks.
  • Answering after hour calls and handling emergency situations for other Veriu and Punthill properties across Australia.

Guest Service All Rounder

Novotel Parramatta
Parramatta, Australia
12.2022 - 10.2023
  • Conducting guest check-in and check-out.
  • Ensuring the required paperwork is completed and signed, making correct payments according to the policy and procedure of the hotel and handing in the room keys.
  • Helping and storing guest luggage while ensuring its safety and security is maintained.
  • Assisting with accurate directions, suggesting places to visit, restaurants and cafes, modes of transportation etc.
  • Making sure all guest requests are handled in a prompt and professional manner.
  • Answering phone calls and emails in a professional manner and transferring them to respective departments.
  • Making reservations and helping guests with amending or cancelling existing bookings.

Assistant Manager/ Night Manager

Cambridge Hotel
Surry Hills, Australia
11.2011 - 10.2019
  • Checking-in and out guests.
  • Managing rosters.
  • Inventory management.
  • Ensuring guest complaints are handled in an effective manner.
  • Replying to emails and guests feedback in a professional way.
  • Filing incident reports.
  • Occupational health and safety leader for front office.
  • Training in fire evacuation procedures and conducting drills.
  • Training new and current staff members.
  • Make sure the policies and procedures are adhered to.
  • Maintaining a safe working environment.
  • Adhering to the security and privacy of hotel employees and guests.

Food and Beverage attendant/ Bartender

Quay West Suites (The Sebel Quay West Suites)
The Rocks, Australia
12.2010 - 11.2011
  • Making sure operation of breakfast, lunch and dinner is maintained as per hotel standards.
  • Informing the chef about any special request from the guest and following it up promptly.
  • Serving in room dining.
  • Preparing and serving coffee and other beverages to the guests.
  • Serving alcoholic and non-alcoholic beverages, cocktails, mocktails etc.
  • Resolving guest complaints.
  • Conference/event set up.

Head Barista

San Churro
Parramatta, NSW
10.2007 - 12.2010
  • Trained staff on coffee preparation and customer service techniques.
  • Managed inventory and ordered supplies to maintain stock levels.
  • Oversaw daily operations to ensure smooth workflow during peak hours.
  • Provided exceptional customer service to build rapport and encourage repeat visits.
  • Monitored equipment performance and coordinated maintenance as needed.
  • Conducted regular team meetings to address concerns and share updates.
  • Ensured cleanliness and organization of the café environment for guest satisfaction.
  • Trained new baristas on proper preparation techniques for various coffee drinks.
  • Participated in team meetings to discuss strategies for boosting customer satisfaction ratings.

Night Auditor

Parkroyal Parramatta
Parramatta, Australia
01.2009 - 12.2010
  • Checking-in and out guests and informing about any cancellations or no-show to night manager.
  • Credit limit and rate check.
  • Processing invoices, adjustment slips etc.
  • Reconcile daily transactions.
  • Checking and resolving unbalanced accounts.
  • Balancing cash and final receipts.
  • Perform room service duties.
  • Adhere to the security and safety of all guests and employees of the property.

Education

Advanced Diploma of Hospitality Management -

TAFE Ultimo
Sydney
01.2010

12th Grade -

Shantaben Manohar Bhai Patel Junior College
Gondia, India
01.2007

10th Grade -

Vivek Mandir High School
Gondia, India
01.2005

Skills

  • Skills and Certifications
  • Advanced knowledge of
  • Hotel Property Management System (PMS) Opera, Fidelio and RMS
  • Constant utilization and self-training of Microsoft applications such as Microsoft Excel, Word, Power Point, Outlook etc
  • Intermediate to Advanced knowledge of Windows Operating System
  • Basic Networking and PC Hardware knowledge General computer operating skills
  • Typing speed: 55wpm
  • AAA finalist for the Employee of the year 2013 (Cambridge Hotel, Sydney)
  • General maintenance and housekeeping duties
  • Senior First Aid certificate
  • Night audit procedures
  • Refund processing
  • Front office operations
  • Emergency management
  • Stock management
  • Customer service
  • Team leadership
  • Complaint resolution
  • Time management
  • Inventory control
  • Employee training
  • Effective communication
  • Problem solving
  • Guest relations
  • Professional demeanor
  • Reservations management
  • Security awareness
  • Staff training experience
  • Emergency response readiness
  • Team performance monitoring
  • Policy enforcement
  • Complaint handling
  • Recruitment and hiring
  • Team development
  • Staff management
  • Excellent communication
  • Negotiation and conflict resolution
  • Multitasking capacity
  • Staff development

Certification

Responsible Service of Alcohol (RSA) certificate

Senior First Aid Certificate

References

References: Can be furnished upon request.

Languages

  • Fluent in verbal and written English, Hindi, Gujarati and Marathi.

    • Languages

    English
    Proficient (C2)
    C2
    Hindi
    Proficient (C2)
    C2
    Gujarati
    Proficient (C2)
    C2
    Marathi
    Proficient (C2)
    C2

    Timeline

    Night Manager

    Veriu Hotels and Suites
    11.2023 - Current

    Guest Service All Rounder

    Novotel Parramatta
    12.2022 - 10.2023

    Assistant Manager/ Night Manager

    Cambridge Hotel
    11.2011 - 10.2019

    Food and Beverage attendant/ Bartender

    Quay West Suites (The Sebel Quay West Suites)
    12.2010 - 11.2011

    Night Auditor

    Parkroyal Parramatta
    01.2009 - 12.2010

    Head Barista

    San Churro
    10.2007 - 12.2010

    Advanced Diploma of Hospitality Management -

    TAFE Ultimo

    12th Grade -

    Shantaben Manohar Bhai Patel Junior College

    10th Grade -

    Vivek Mandir High School

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