Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Raj Pendyala

Lidcombe,NSW

Summary

Business leader with extensive experience in multi-site management and strategic partnerships at Subway Development of Sydney. Demonstrated ability to drive sales growth and enhance customer engagement through effective training and performance reporting. Skilled in staff recruitment and coaching, creating high-performing teams that consistently meet business objectives.

Overview

37
37
years of professional experience

Work History

Business Owner

Dosa Hub Authentic Indian Restaurant
03.2015 - 08.2025
  • Operated one of Sydney's most authentic Indian restaurants, ensuring high customer satisfaction.
  • Kept records for production, inventory, income, and expenses.
  • Facilitated customer feedback sessions to improve dining experience and service quality.
  • Monitored inventory levels to reduce waste and maintain cost-effective operations.
  • Established vendor relationships for consistent quality and competitive pricing of supplies.
  • Implemented marketing strategies to promote restaurant offerings in the local community.
  • Coordinated supply chain logistics for timely procurement of quality ingredients.
  • Oversaw staff training programs to enhance customer service and operational efficiency.
  • Developed menu items reflecting authentic Indian cuisine and seasonal ingredients.
  • Managed restaurant operations and ensured adherence to health and safety regulations.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Determined pricing for products or services based on costs and competition.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Interviewed, trained and supervised employees.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed operations budgeting, accounts payable, and accounts receivable and payroll.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Resolved conflicts between employees or customers in a timely manner.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Scheduled maintenance activities for equipment used by the business.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Updated website content regularly according to current trends within target markets.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Identified and recruited staff members, including managers and sales personnel.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Investigated new technologies that could improve efficiency within the organization.
  • Established second branch in June 2019 in Balmain, expanding market presence.
  • Launched third branch in November 2020 in Strathfield, contributing to brand growth.
  • Navigated challenges posed by COVID-19 and staff shortages, maintaining operational stability.
  • Sold two businesses due to market fluctuations, inflation, and rising living costs.

Sr. Business Development Manager & Certified Trainer

Subway Development of Sydney
10.2011 - 03.2019
  • Directed business development efforts for 35 stores in Sydney, enhancing growth strategies.
  • Developed strategic partnerships to expand market presence and enhance brand visibility.
  • Led cross-functional teams to create effective business development strategies and initiatives.
  • Analyzed market trends to identify new opportunities for growth and expansion.
  • Facilitated training sessions for staff on best practices in sales and customer engagement.
  • Developed and implemented strategic business plans for new market opportunities.
  • Collaborated with senior management to define strategy objectives and align resources accordingly.
  • Attended conferences, workshops, and trade shows to network with potential partners.
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Led franchisee seminars to cultivate potential partnerships.
  • Participated in selecting qualified franchisees to ensure alignment with company values.
  • Monitored operational compliance across all sites, enforcing company policies and procedures.
  • Advised on marketing strategies to boost sales performance.
  • Trained new franchisees and managers in adherence to policy controls.
  • Conducted monthly evaluations to improve customer service and product quality.
  • Identified new store locations and managed safety measures for 166 stores.

Territory Coordinator for Controls (audits)

MOBIL (Pegasus stations Ltd)
11.2010 - 09.2011
  • Oversaw operations for 15 sites, ensuring compliance with company policies and procedures.
  • Coordinated logistics for fuel distribution across multiple Pegasus stations.
  • Developed relationships with station managers to address operational needs.
  • Monitored compliance with safety regulations and environmental standards.
  • Attended trade shows or conventions representing our company's brand image while actively promoting our offerings.
  • Generated reports detailing sales performance against goals for each account in the territory.
  • Achieved closure of audit findings within established deadlines.
  • Trained new managers to adhere to policy controls effectively.
  • Monitored existing practices to ensure sustained adherence to correct procedures.
  • Reduced average audit findings from nine in 2010 to four in 2011.

Retail Site Manager

Mobil (Pegasus Stations Ltd.)
Henderson Valley
11.2009 - 11.2010
  • Managing wastage specially Food to Go & Pies under the allowable limit.
  • Bringing the site appearance the best in all times.
  • Increased the business' risk profile from High to Medium.
  • Territory coordinator for Monthly sales promotions.
  • Liaising with all the managers in the territory gather information for the monthly teleconference with Convenience Retail department.
  • Helping new managers in need to set up promotions.
  • Mystery shop results average since taken over 98.75%.
  • Best score so far in Audit, amongst the Territory of 95% in 2010.

Retail Site Manager

Mobil
Titirangi/Swanson/K,Rd
07.2009 - 11.2009
  • Increased year on year fuel sales by 1.5% and shop sales 2.5% in April and 1.2% and 3.8% in March.
  • Won the territory 'Car Wash Trophy' for the highest sales.
  • Increased the business' risk profile from High to Medium.
  • Territory coordinator for Monthly sales promotions.

Dual Site Manager

Mobil
01.2007 - 06.2009
  • Received 1 recommendations for operational improvement in a store audit compared to the territory average of 12.

Retail Site Manager

Mobil
Glendene
12.2004 - 04.2006

Trainee Manager

Mobil
10.2004 - 12.2004
  • Training in all aspects of managing a retail outlet.

Assistant Restaurant Manager

KFC
04.2004 - 10.2004
  • Created spreadsheet for sales management, achieving 100% bonus with ongoing utilization.
  • Extended weekend hours at Quay St store from midnight to 3 AM, resulting in significant sales increase.

Team Member

KFC
11.2002 - 04.2004
  • Was promoted to Assistant Restaurant Manager by the Managing Director of Restaurant Brands after serving him (without knowing who he was) through the drive through.

Mechanical Superintendent

Andhra Pradesh State Road Transport Corporation
, India
04.1998 - 11.2000
  • Company Overview: (A corporation running 19,000 buses)
  • Introducing the new automatic washing plant.
  • Converting the rear engine buses to front engine.
  • Training mechanics in new procedures.
  • Trouble shooting.
  • Conducting seminars.
  • (A corporation running 19,000 buses)

Deputy Mechanical Superintendent

Andhra Pradesh State Road Transport Corporation
, India
11.1988 - 04.1998
  • Organizing staffing and materials.
  • Running the preventative maintenance and fuel reduction schedule.
  • Managing 200 staff.

Education

Mechanical Engineering -

Andhra Pradesh, India
Andhra Pradesh, India
04.1998

Skills

  • Site identification and feasibility
  • Business KPI analysis
  • Sales target setting
  • Sales management tools
  • Performance reporting
  • Recruitment and hiring
  • Staff training and coaching
  • Managerial motivation strategies
  • Guideline establishment
  • Personality and skills assessment
  • Consulting services
  • Public speaking and presentations
  • Upselling techniques
  • Customer handling skills
  • Interpersonal skills
  • Multi-site management
  • Territory coordination
  • Facilitation expertise

Hobbies and Interests

  • Family
  • Business
  • Cricket

References

  • Ruchira Kulasinghe, Sr, Operations Consultant & Operations Tech Leader, Subway Development of Sydney, ritchie@subwaysydney.com.au, 0421 872 357
  • Gerry Kuiper, Business Development Manager, FAF Board member, Subway Development of Sydney, Gerry.kuiper@subwaysydney.com.au, 0402 089 590

Timeline

Business Owner

Dosa Hub Authentic Indian Restaurant
03.2015 - 08.2025

Sr. Business Development Manager & Certified Trainer

Subway Development of Sydney
10.2011 - 03.2019

Territory Coordinator for Controls (audits)

MOBIL (Pegasus stations Ltd)
11.2010 - 09.2011

Retail Site Manager

Mobil (Pegasus Stations Ltd.)
11.2009 - 11.2010

Retail Site Manager

Mobil
07.2009 - 11.2009

Dual Site Manager

Mobil
01.2007 - 06.2009

Retail Site Manager

Mobil
12.2004 - 04.2006

Trainee Manager

Mobil
10.2004 - 12.2004

Assistant Restaurant Manager

KFC
04.2004 - 10.2004

Team Member

KFC
11.2002 - 04.2004

Mechanical Superintendent

Andhra Pradesh State Road Transport Corporation
04.1998 - 11.2000

Deputy Mechanical Superintendent

Andhra Pradesh State Road Transport Corporation
11.1988 - 04.1998

Mechanical Engineering -

Andhra Pradesh, India
Raj Pendyala