RAJ UPPAL
Melbourne,VIC
Summary
Well-qualified and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. ACCOMPLISHMENTS Collaborated with team of product development in the development of Polishing Classes. Rated among top 5 sales persons. Rewarded with best team member in progressing the project development. Rewarded most punctual and can do attitude person in a team. Decision Making Competitor Analysis Trade Shows Purchase Incentives Product Research Quality Assessment Product Recommendations Attention to Detail Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Solutions Agent
Boral Concrete
08.2022 - Current
- Customer Service,Processing orders on calls and emails.
- Processing safe and secure payments.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Sales Representative
Lumo Energy
07.2017 - 04.2018
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
United Petroleum
08.2016 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Provided primary customer support to internal and external customers.
Assistant Sales Supervisor
Connect Broadband
08.2014 - 08.2015
- Effectively coached team members to reach weekly and monthly sales goals
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Promoted exceptional customer service by engaging clients on sales floor
- Trained team members in successful strategies to meet operational and sales targets
- Checked store merchandise regularly for proper display and replenishment.
BUISNESS DEVELOPMENT MANAGER
Webberz – AMRITSAR
03.2015 - 04.2015
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Researched and identified opportunities for account growth, account penetration and market expansion
- Reached out to potential customers via telephone, email and in-person inquiries
- Negotiated and closed long-term agreements with new clients in assigned territory
- Worked with existing customers to increase purchases of products and services
- Negotiated, prepared and signed contracts with clients
- Performed research to uncover potential target areas, markets and industries
- Represented company and promoted products at conferences and trade association meetings.
CGL RETAIL SERVICES
- Communicated product value, quality and style to educate and entice potential customers
- Organized and stocked merchandise to keep necessary levels for sales demand
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Provided customer service using extensive knowledge of services offered
- Set up and broke down promotional booths and tents, talked to potential customers and planned for successful promotional events
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Education
Master of Engineering Management - Engineering Management
La Trobe University
Melbourne, VIC07.2018
Bachelor of Technology - Technology Education
PUNJAB TECHNICAL UNIVERSITY
05.2014
Skills
- Billing Procedures
- Promotions Programs
- Customer Experience
- Website Navigation
- Effective Multitasking
- Customer Inquiries
- Strategy Development
- Complaint Investigations
- Pricing Analysis
- Team Goals
Certification
Team Collaboration Creative Thinking Persuasive Selling Community Outreach Customer Engagement Sample Distribution Large Crowd Management Brand Representative, 02/2019 to 11/2019
Timeline
Customer Solutions Agent
Boral Concrete
08.2022 - Current
Sales Representative
Lumo Energy
07.2017 - 04.2018
Customer Service Representative
United Petroleum
08.2016 - 02.2017
BUISNESS DEVELOPMENT MANAGER
Webberz – AMRITSAR
03.2015 - 04.2015
Assistant Sales Supervisor
Connect Broadband
08.2014 - 08.2015
CGL RETAIL SERVICES
Master of Engineering Management - Engineering Management
La Trobe University
Bachelor of Technology - Technology Education
PUNJAB TECHNICAL UNIVERSITY
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