Raja Manihandan
Business Analyst
Glen Huntly,VIC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Viva Energy
Glen Huntly, VIC
04.2022 - Current
- Managed over 800 customers per day, offering advice and assistance, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Assisting Supply planning and Inventory Replenishment control procedures
- Assisted with Manager to increase in sales and basket size based on monthly budget projections.
- Improved Business by taking initiative in modifying store point planogram aligning with customer buying trends and saving time for customer for easy product accessibility.
Technical Business Analyst
Flexbox Digital
Melbourne, VIC
03.2022 - 10.2023
- Documented elicited information, capturing client's needs, objectives, and constraints to ensure clarity and precision for subsequent analysis and solution design.
- Pinpointed absence in operations function and optimized administrative processes by executing trigger process based on workflow action that resulted in reducing 35% overtime cost and improving efficiency.
- Created visual representation using BPMN model to Identify opportunities in business process and presented recommendations to improve quality and reduce cost.
- Performed Data Migration from different data sources into unified integrated ERP system.
- Conducted Comprehensive Training sessions with client, to support them with necessary skills for effective utilization and seamless integration within company's operations.
Technical Support Engineer
Wipro Technologies
Chennai, Tamil Nadu
01.2019 - 05.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Demonstrated ability to work with large datasets, presenting complex data insights concisely.
- Efficiently managed and resolved client tickets using ServiceNow platform, ensuring timely and effective solutions to client issues.
- Collaborated with cross-functional teams to address client concerns and enhance service delivery.
- Continuously monitored ticket queues, prioritizing and escalating critical issues to guarantee client satisfaction and minimize system downtime.
- Took initiative to create PowerBI dashboards that illustrates Client's metrics such as Open Cases, Daily Closed cases, and average case resolution time that helped improve response time by 11% and meet our SLA.
Data Analyst
Systech Solutions
Chennai, Tamil Nadu
01.2018 - 09.2018
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used informatica PowerCenter to Extract Data from multiple sources.
- Designed and normalized data schemas, identified key measures, dimensions, and attributes, and extracted data using Oracle SQL Developer.
Education
Master of Science - Business Information Systems
Monash University
Melbourne 03.2021 - 12.2022
Bachelor of Science - Computer Science And Programming
Sri Venkateswara College of Engineering
India 08.2014 - 07.2018
Skills
Complaint resolution
Sales expertise
Report preparation
CRM
Administrative support
Technical Support
Data analysis
Business process mapping
Technical Writing
SQL and databases
Consulting
Product development
Gap analysis
Data Mapping
Project Management
Microsoft Office Suite
PowerBI
SAP HANA
Stella Architect
Business Process Modelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When the Going Gets Tough, the Tough Get Going
Billy Ocean
Timeline
Customer Service Representative
Viva Energy
04.2022 - Current
Technical Business Analyst
Flexbox Digital
03.2022 - 10.2023
Master of Science - Business Information Systems
Monash University
03.2021 - 12.2022
Technical Support Engineer
Wipro Technologies
01.2019 - 05.2020
Data Analyst
Systech Solutions
01.2018 - 09.2018
Bachelor of Science - Computer Science And Programming
Sri Venkateswara College of Engineering
08.2014 - 07.2018