Raja Ramadan
DeerPark,Australia
Summary
Analytical and operations-focused professional with 10+ years of hands-on experience in logistics, warehouse operations, and team management. Proven ability to manage materials, optimize workflows, and support data-driven decision-making. Currently completing a Certificate IV in Home Energy Efficiency and Sustainability, combining technical understanding with strong problem-solving and communication skills. Passionate about innovation, process improvement, and delivering efficient, high-performing operational solutions.
Overview
9
9
years of professional experience
Work History
Owner
R&V Hygiene Solutions
01.2020 - Current
- Managed all daily operations, scheduling, invoicing, and client communications.
- Oversaw a small team, coordinating tasks and ensuring service quality and time efficiency.
- Handled financial records, quotes, and customer follow-ups independently.
- Built and maintained long-term relationships with clients through professionalism and reliability.
- Implemented digital tools for tracking jobs, client information, and invoices.
Tax Preparer
H&R Block
florida, USA
01.2023 - 08.2025
- Prepared individual and business tax returns using H&R Block software.
- Analyzed client financial documents for accuracy and compliance with tax regulations.
- Reviewed tax codes and regulations to ensure proper filing procedures.
- Assisted clients in understanding their tax obligations and refund processes.
- Maintained confidentiality of sensitive client information throughout the tax preparation process.
- Trained new staff on tax preparation software and customer service protocols.
- Collaborated with colleagues to resolve complex tax-related inquiries for clients.
- Provided exceptional customer service by addressing client concerns promptly and effectively.
Logistics / Forklift Operator
Health Farm Fine Foods (Mayver’s)
Altona , VIC
05.2019 - 04.2025
- Oversaw warehouse operations with emphasis on inventory control and product dispatch.
- Maintained detailed manual and digital inventory records for production and logistics.
- Organized inventory in designated storage areas to facilitate quick access.
- Collaborated with team members to enhance operational efficiency within warehouse.
- Operated forklifts safely to transport products throughout warehouse environment.
- Assisted in training new operators on safe forklift handling practices.
- Adhered to health and safety regulations during all lifting tasks.
- Loaded pallets onto trailers for seamless shipment.
- Directed team operations and ensured alignment with organizational goals.
- Implemented process improvements to streamline workflows and reduce delays.
- Collaborated with cross-functional teams to drive project success and innovation.
Delivery Driver
FED-EX
florida, USA
08.2016 - 01.2020
- Delivered packages efficiently to residential and commercial locations.
- Maintained accurate records of deliveries and pickups throughout the day.
- Operated delivery vehicles safely in various weather conditions.
- Conducted routine vehicle inspections to ensure operational safety and reliability.
- Adhered to all company policies regarding safety and compliance standards.
- Collaborated with team members to optimize delivery routes and schedules.
- Managed time effectively to meet tight delivery deadlines consistently.
Education
Certificate IV -
Home Energy Efficiency and Sustainability
Melbourne, VIC11.2025
Skills
- Administrative and virtual assistance
- Tax preparation
- Team coordination
- Client relationship management
- Operational efficiency
- Growth strategy implementation
- Consulting
- Sales management
- Client engagement optimization
- Calendar and email management
- Customer service and relations
- Scheduling and task coordination
- Data entry and record keeping
- Business operations and logistics
- Tax preparation support
- Inventory and supply management
- WHS compliance awareness
- Bilingual communication skills
- Proficiency with productivity tools
- Freight coordination (inbound and outbound)
- Stock receipting and data entry
- RF scanning and inventory control
- Pallet management reconciliation
- LF forklift operation
- Cycle counts and adjustments
- Transport scheduling support
- Warehouse WHS compliance oversight
- Excel reporting and documentation
- Stakeholder coordination
References
Liam Mullen, previous Manager, +61 426 814 853
Leadership Experience
Demonstrated leadership as the owner of R&V HYGIENE SOLUTIONS, overseeing day-to-day operations, training staff, and managing client relationships. Proven ability to take initiative, make confident decisions, and ensure tasks are completed to high standards.
Communication Skills
Strong communication and interpersonal skills developed through managing client’s suppliers and team members at R&V HYGIENE SOLUTIONS. Experience in explaining services, negotiating contracts, and ensuring customer satisfaction through clear professional communication.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Tax Preparer
H&R Block
01.2023 - 08.2025
Owner
R&V Hygiene Solutions
01.2020 - Current
Logistics / Forklift Operator
Health Farm Fine Foods (Mayver’s)
05.2019 - 04.2025
Delivery Driver
FED-EX
08.2016 - 01.2020
Certificate IV -
Home Energy Efficiency and Sustainability