Raja Vallam
Thomastown,VIC
Summary
Detail-oriented Systems Administrator with expertise in AWS, Linux, Windows, and networking. Proven experience in supporting enterprise-level IT infrastructures and delivering exceptional customer service. Strong problem-solving skills and a commitment to maintaining high system availability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ICT Customer Support
JK Personnel
11.2022 - Current
- Company Overview: Client: Telstra
- Provide technical support for Telstra's customers, addressing issues related to network connectivity and system performance
- Assist in troubleshooting hardware and software problems, ensuring timely resolution
- Collaborate with cross-functional teams to enhance service delivery and customer satisfaction
- Maintained a current understanding of the NBN products, systems, processes, and trends
- Using NATAMA perform automated testing
- Understand and meet individual and campaign targets and key performance indicators (KPIs)
- These will be advised during the course of your employment and may be reviewed in accordance with the project objectives
- Capture the faults and resolve accordingly
- Client: Telstra
Debt Collection Officer
Recoveries Corps
02.2020 - 10.2022
- Company Overview: Client: Telstra
- Managed accounts for Telstra, executing debt recovery strategies while maintaining compliance with regulatory standards
- Developed and maintained client relationships, ensuring high levels of customer satisfaction
- Utilized analytical skills to assess customer situations and develop tailored repayment plans
- Setting up PTP
- Setting up financial hardship
- Using CRM applications like CONSOLE, SIEBEL, Flex cab, MICA
- Barring and unbarring the accounts
- Client: Telstra
Education
Professional Year - Information Technology
Performance Education
11.2019
Master of Information Technology - Computer Networking
Charles Sturt University
09.2018
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
11.2014
Skills
- Cloud Computing: AWS (VPC, EC2, IAM, S3)
- Operating Systems: Linux (Basic Commands, File & Directory permissions, Backup & Restore files)
- Operating Systems: Windows (Active Directory, DNS, User and Group Management)
- Networking: TCP/IP, DNS ,DHCP,VPN
- Support: Helpdesk Support, Customer Service
Certification
AWS Certified Solutions Architect (Associate)
Timeline
ICT Customer Support
JK Personnel
11.2022 - Current
Debt Collection Officer
Recoveries Corps
02.2020 - 10.2022
Master of Information Technology - Computer Networking
Charles Sturt University
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
Professional Year - Information Technology
Performance Education
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