Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raja Vallam

Thomastown,VIC

Summary

Detail-oriented Systems Administrator with expertise in AWS, Linux, Windows, and networking. Proven experience in supporting enterprise-level IT infrastructures and delivering exceptional customer service. Strong problem-solving skills and a commitment to maintaining high system availability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ICT Customer Support

JK Personnel
11.2022 - Current
  • Company Overview: Client: Telstra
  • Provide technical support for Telstra's customers, addressing issues related to network connectivity and system performance
  • Assist in troubleshooting hardware and software problems, ensuring timely resolution
  • Collaborate with cross-functional teams to enhance service delivery and customer satisfaction
  • Maintained a current understanding of the NBN products, systems, processes, and trends
  • Using NATAMA perform automated testing
  • Understand and meet individual and campaign targets and key performance indicators (KPIs)
  • These will be advised during the course of your employment and may be reviewed in accordance with the project objectives
  • Capture the faults and resolve accordingly
  • Client: Telstra

Debt Collection Officer

Recoveries Corps
02.2020 - 10.2022
  • Company Overview: Client: Telstra
  • Managed accounts for Telstra, executing debt recovery strategies while maintaining compliance with regulatory standards
  • Developed and maintained client relationships, ensuring high levels of customer satisfaction
  • Utilized analytical skills to assess customer situations and develop tailored repayment plans
  • Setting up PTP
  • Setting up financial hardship
  • Using CRM applications like CONSOLE, SIEBEL, Flex cab, MICA
  • Barring and unbarring the accounts
  • Client: Telstra

Education

Professional Year - Information Technology

Performance Education
11.2019

Master of Information Technology - Computer Networking

Charles Sturt University
09.2018

Bachelor of Technology - Electronics and Communication Engineering

Jawaharlal Nehru Technological University
11.2014

Skills

  • Cloud Computing: AWS (VPC, EC2, IAM, S3)
  • Operating Systems: Linux (Basic Commands, File & Directory permissions, Backup & Restore files)
  • Operating Systems: Windows (Active Directory, DNS, User and Group Management)
  • Networking: TCP/IP, DNS ,DHCP,VPN
  • Support: Helpdesk Support, Customer Service

Certification

AWS Certified Solutions Architect (Associate)

Timeline

ICT Customer Support

JK Personnel
11.2022 - Current

Debt Collection Officer

Recoveries Corps
02.2020 - 10.2022

Master of Information Technology - Computer Networking

Charles Sturt University

Bachelor of Technology - Electronics and Communication Engineering

Jawaharlal Nehru Technological University

Professional Year - Information Technology

Performance Education
Raja Vallam