Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rajahshegarren Tangaraju

Narre Warren,VIC

Summary

Accomplished Supervising Driver and Customer Service Team Lead at Johnston and Sons Haulage and Victorias Pizza, respectively. Excelled in enhancing customer satisfaction and team performance through effective time management and relationship building. Demonstrated proficiency in problem-solving and customer service, fostering trust and professionalism. Achieved significant improvements in operational efficiency and client rapport.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervising Driver

Johnston and Sons Haulage
05.2023 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Customer Service Representative Team Lead

Victorias Pizza
01.2021 - 08.2023
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
  • Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Education

BBA - Business Administration

Swinburne University of Technology
Melbourne, VIC
10-2024

No Degree - School

Hampton Park Secondary College
Hampton Park, VIC
12-2021

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable
  • Patience and understanding
  • Flexible Schedule
  • Relationship Building

Certification

  • VCE Hampton Park Secondary College 2021

Languages

Tamil
Native or Bilingual
Malay
Professional Working
English
Native or Bilingual

Timeline

Supervising Driver

Johnston and Sons Haulage
05.2023 - Current

Customer Service Representative Team Lead

Victorias Pizza
01.2021 - 08.2023

BBA - Business Administration

Swinburne University of Technology

No Degree - School

Hampton Park Secondary College

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Rajahshegarren Tangaraju