Rajan Gumber
Bonner,Australia
Summary
Action-oriented leader with expertise in dynamic environments. Proven ability to manage teams and enhance customer experience through empathetic leadership and effective process improvement. Committed to contributing to high-performance, customer-focused teams in forward-thinking organizations.
Overview
14
14
years of professional experience
Work History
Branch Manager / Assistant Credit Manager
Banking Sector
India, India
01.2011 - 04.2025
- Led and supported teams of up to 12 through effective mentorship and operational coaching.
- Managed daily operations to maximize efficiency and enhance customer satisfaction.
- Promoted digital solutions that increased customer convenience and accessibility.
- Resolved complex transactions and customer issues while demonstrating empathy.
- Collaborated across departments to achieve and surpass performance goals.
- Fostered an inclusive service culture that embraced diverse communities.
- Enhanced customer satisfaction through genuine engagement strategies.
- Consistently exceeded established performance benchmarks, driving customer retention initiatives.
Education
MBA - Human Resources
Jaipur National University
India01.2012
Bachelor of Science -
University of Bikaner
Rajasthan01.2008
Skills
- Customer Service
- Relationship Building
- Fast Learner
- Tech-Savvy
- Leadership
- Team Support
- Collaborative Team Player
- Strong Communication
- Problem-Solving
- Adaptable
- Attention to Detail
- Process Efficiency
- Cash Handling
- Operational Integrity
- Leadership Experience
Availability
Flexible – weekdays, evenings, weekends
Full working rights
Location
Canberra, ACT
Leadership Summary
I’m an action-oriented leader who thrives in dynamic environments, I lead with empathy, navigate challenges with calm, and focus on process improvement. With a proven track record in team management and customer experience, I’m ready to bring that energy into a high-performance, customer-focused team, and grow with a forward-thinking organization
Timeline
Branch Manager / Assistant Credit Manager
Banking Sector
01.2011 - 04.2025
MBA - Human Resources
Jaipur National University
Bachelor of Science -
University of Bikaner
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