Rajan Gurung
Broadmeadows,Australia
Summary
Results-driven System Administrator with 4+ years of experience supporting server infrastructure, network operations, and end-user environments across diverse platforms. Proven ability to deliver timely solutions, manage complex projects, and maintain high user satisfaction. Adept at collaborating with cross-functional teams and implementing best practices in security and systems management.
Overview
5
5
years of professional experience
Work History
Systems Engineer (MSP)
Interscale Pty Ltd
10.2022 - Current
- Serve as primary contact for IT queries, resolving 90% of issues within 24 hours for 900+ users.
- Manage Office 365 services for 15 clients, including Exchange Online, SharePoint, and Teams.
- Configure and optimize network infrastructure (Meraki firewalls, routers, switches) for client sites, maintaining 99% uptime.
- Oversee client backups using Datto, Backup Radar, and AvePoint.
- Collaborate with network engineers on new deployments and migrations.
Support Analyst (Intern)
Interscale Pty Ltd
06.2022 - 09.2022
- Resolved IT issues for clients, contributing to a 95% resolution rate.
- Managed onboarding for nearly 100 new users across AD, O365, and Azure AD.
- Installed and set up new devices (Windows, macOS); handled 15-20 tickets daily.
IT Support Officer (Remote)
Sysmeet Pty Ltd
11.2020 - 04.2022
- Delivered technical support via phone, email, and chat, achieving 99% satisfaction.
- Managed user accounts and O365 administration for 25 users.
- Resolved 80% of end-user tickets at first contact.
Information Technology Intern
Royal Greenhill Institute of Technology
11.2020 - 02.2021
- Supported staff and students with hardware/software issues (10+ daily).
- Installed and upgraded 65+ Windows computers.
- Conducted IT training for new employees.
Education
Master of Networking - Cybersecurity Major
Melbourne Institute of Technology
11.2020
ACS Professional Year Program - undefined
Australian Technical and Management College
06.2022
Skills
- Administration: Azure, Office 365, Windows Server (2012-2019), Exchange Server, Active Directory, Group Policy, Entra ID
- MDM: Intune, JAMF Pro
- Backup & Security: Datto Backup, Backup Radar, AvePoint, CISCO AMP, Sophos, Proofpoint, MFA, DUO Security
- Networking: LAN/WAN, Meraki Firewalls, Routers, Switches, VoIP
- Virtualization: Hyper-V, VMware
- Ticketing & Remote Tools: Autotask, ServiceNow, Zendesk, Datto RMM, TeamViewer, Quick Assist
- Platforms: Windows 8/10/11, macOS, iOS, Linux
Affiliations
- Led DUO Security project and documented processes for future use.
- Trained junior support analysts.
- Member, Australian Computer Society (ACS), Oct 2021 – Present
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Systems Engineer (MSP)
Interscale Pty Ltd
10.2022 - Current
Support Analyst (Intern)
Interscale Pty Ltd
06.2022 - 09.2022
IT Support Officer (Remote)
Sysmeet Pty Ltd
11.2020 - 04.2022
Information Technology Intern
Royal Greenhill Institute of Technology
11.2020 - 02.2021
ACS Professional Year Program - undefined
Australian Technical and Management College
Master of Networking - Cybersecurity Major
Melbourne Institute of Technology
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