Rajan Kumar
Melton,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
11
11
years of professional experience
Work History
Retail Manager
FOODWORKS/CELLARBRATIONS
04.2016 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked with loss prevention in monitoring shopper behavior.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Store Manager
Cellarbrationwinebeerspirits
04.2016 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Chef
GRILLED HUT MELTON
04.2019 - 05.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Interacted with guests to obtain feedback on product quality and service levels.
- Maintained well-organized mise en place to keep work consistent.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Cooked memorable dishes that brought new customers into establishment.
Delivery Driver
MELTON MEDIA
03.2014 - 09.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Advanced Diploma - LEADERSHIP AND MANAGEMENT
GREENWICH COLLEGE OF ENGLISH
Melbourne, VIC07.2022
Certificate III, IV In Hospitality - Hospitality
Brighton Institute of Technology
Melbourne, VIC06.2017
Advanced Diploma - Hospitality
BRIGHTON INSTITUTE OF TECH
Melbourne, VIC12.2015
Skills
- Administrative Support
- Stockroom Rotation
- Digital Databases
- Retail Management Software
- Positive Customer Engagement
- Item Ticketing and Pricing
- Cash Register Operation
- Telephone Answering
- Payment Processing
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Store Policies and Procedures
- Retail Objectives
- Meeting Sales Goals
- Inventory control
- Store operations
- Cash management
- Customer service
Timeline
Chef
GRILLED HUT MELTON
04.2019 - 05.2020
Retail Manager
FOODWORKS/CELLARBRATIONS
04.2016 - Current
Retail Store Manager
Cellarbrationwinebeerspirits
04.2016 - Current
Delivery Driver
MELTON MEDIA
03.2014 - 09.2019
Advanced Diploma - LEADERSHIP AND MANAGEMENT
GREENWICH COLLEGE OF ENGLISH
Certificate III, IV In Hospitality - Hospitality
Brighton Institute of Technology
Advanced Diploma - Hospitality
BRIGHTON INSTITUTE OF TECH
Similar Profiles
Larissa HollowayLarissa Holloway
Liquor Store Associate at CellarbrationsLiquor Store Associate at Cellarbrations
Matilda SteinhoffMatilda Steinhoff
Bottle Shop Assistant at Mt Barker Co-op CellarbrationsBottle Shop Assistant at Mt Barker Co-op Cellarbrations
Maurice CarboneMaurice Carbone
Retail Worker at CellarbrationsRetail Worker at Cellarbrations