Rajan Poudyal
St Clair
Summary
Motivated, passionate, and KPI-driven Restaurant Manager with over 12 years in the hospitality industry, excelling in high-pressure environments and leading high-performing teams. Proven ability to manage operational KPIs, reduce costs, and drive profitability while maintaining top-tier customer satisfaction. Courageously stepped up during staff shortages, showing resilience and leadership under pressure. Strong negotiator skilled at handling escalated customer issues and improving overall service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Oporto
03.2024 - Current
- Maintained high KPI performance in compliance, food cost, and labour management
- Drove strong team performance with minimal turnover and high engagement
- Continued low wastage rates and optimal resource utilization
- Resolved customer complaints professionally, enhancing CSAT scores
- Applied data-driven strategies to improve daily operations and reporting
Restaurant Manager
Oporto
11.2012 - 03.2024
- Recognized multiple times as the best-compliant store in the entire state
- Consistently met and exceeded KPIs related to sales, wastage, and labour costs
- Minimized wastage and overhead costs through tight inventory control
- Cut operational expenses and significantly boosted profit margins
- Drove profitability through effective cost management and resource planning
- Improved cost efficiency and resource utilization across all departments
Education
Bachelor of Accounting -
Federation University
01.2012
Skills
- Staff Leadership & Shift Management
- Cost Control & Expense Reduction
- KPI Tracking & Performance Optimization
- Customer Complaint Resolution & Service Excellence
- Food Safety & Hygiene Compliance
- Inventory & Waste Management
- Budgeting, Forecasting & Resource Utilization
Certification
- First Aid Certificate
- Food Safety Supervisor - Certificate III in Hospitality
Languages
English (Fluent)
Nepali (Fluent)
Hindi (Fluent)
Hobbies and Interests
- Watching movies & documentaries
- Exploring new places and cultures
- Meeting people & learning new skills
Timeline
Restaurant Manager
Oporto
03.2024 - Current
Restaurant Manager
Oporto
11.2012 - 03.2024
Bachelor of Accounting -
Federation University
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