Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rajan Shrestha

2/221 Ocean Drive, South Bunbury

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cafe Manager

Henrys Cafe
03.2024 - Current

Cafe Manager

Wakey Wakey Cafe
02.2022 - 01.2024
  • Motivated staff to perform at peak efficiency and quality.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Kept cafe in full compliance with health code standards and achieved consistent scores.

Guest Service Officer

Opal Aged Care
08.2017 - 03.2021

Restaurant Waiter

Tokonoma
02.2017 - 06.2017
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to cohesive team environment.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Restaurant Manager

Four Pillar Cafe And Lounge
02.2015 - 01.2017
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Hotel Trainee

Tanjong Jara Resort
03.2014 - 09.2014
  • Maintained clean, safe, and welcoming environment to create positive first impression for hotel visitors.
  • Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
  • Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
  • Collaborated with housekeeping staff to ensure timely room turnovers and maintain high standards of cleanliness.
  • Performed administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.
  • Collected room deposits, fees, and payments.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Streamlined check-in and check-out processes for faster, more efficient service to guests.

Education

SLC -

Arniko Boarding School
Kathmandu, Nepal
2009

Intermediate - Management

National College of Computer Science
Kathmandu, Nepal
2011

Bachelor Of Hotel Management - Hotel Management

Mahatma Gandhi University
Meghalaya, India
2014

Masters - Hospitality

Edith Cowan University
Perth, WA
02.2021

Skills

  • Coffee Shop Operations
  • Safe Food Handling
  • Relationship Building
  • Strategic Planning
  • Employee Performance Evaluations
  • Conflict Resolution
  • Quality Control
  • Sanitation
  • Customer Engagement
  • Food Safety Compliance

Certification

Bartending and Barista Training at The Factory, Kathmandu, Nepal

Timeline

Cafe Manager

Henrys Cafe
03.2024 - Current

Cafe Manager

Wakey Wakey Cafe
02.2022 - 01.2024

Guest Service Officer

Opal Aged Care
08.2017 - 03.2021

Restaurant Waiter

Tokonoma
02.2017 - 06.2017

Restaurant Manager

Four Pillar Cafe And Lounge
02.2015 - 01.2017

Hotel Trainee

Tanjong Jara Resort
03.2014 - 09.2014

SLC -

Arniko Boarding School

Intermediate - Management

National College of Computer Science

Bachelor Of Hotel Management - Hotel Management

Mahatma Gandhi University

Masters - Hospitality

Edith Cowan University

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Rajan Shrestha