Summary
Overview
Work History
Education
Skills
Timeline
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Rajandeep Kaur

Toowoomba,QLD

Summary

Accomplished Restaurant Manager with a proven track record at Spice Traders and Miss India enhancing customer satisfaction and streamlining operations. Expert in inventory control and staff management, I excel in fostering team unity and driving business growth. My strategic approach to customer engagement and operational efficiency has significantly boosted profitability. Highly proactive manager 7 years of experience in team leadership .Background includes sales, management and customer service in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Miss India
10.2023 - 05.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Team Member

Donut King
09.2023 - 02.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality coffee beverages.

Restaurant Manager

Spice Traders
01.2015 - 10.2022
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.

Education

Diploma of Business Level 5&6

Royal Business Collage
Hastings New Zealand
12.2017

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Customer-Oriented
  • Organization and prioritization
  • Business operations expertise

Timeline

Restaurant Manager

Miss India
10.2023 - 05.2024

Team Member

Donut King
09.2023 - 02.2024

Restaurant Manager

Spice Traders
01.2015 - 10.2022

Diploma of Business Level 5&6

Royal Business Collage

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Rajandeep Kaur