Summary
Overview
Work History
Education
Skills
Timeline
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Rajani Dahal

Rajani Dahal

Preston

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Credit and Billing Consultant

Recoveriescorp Pty Ltd
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Assistant in Nursing

Health Care Australia
10.2022 - 05.2023

Admin Assistant

Aussie Education
10.2018 - 09.2022
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Maintained files and filing, keeping sensitive information confidential.
  • Prepared agendas and materials for meetings and conferences.
  • Facilitated communication between different departments within the organization
  • Greeted and screened visitors to direct to correct employee or office.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Maintained current knowledge of immigration laws and coordinated referrals to obtain in assisting qualified legal advice for clients.
  • Guided applicants through processes of obtaining visas and required documentation.
  • Used various software in order to process the visa documents and store the documents .
  • Used Microsoft PowerPoint to make the presentations.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted in Resolving Customer Problem and Complaints .

Education

Master of Computer Science - Artificial Intelligence And Machine Learning

Amity University Online
India, Noida
07.2024

Advance Diploma - Network Security In IT

Skyline International School

Diploma Of IT In IT -

Skyline International School

Diploma Of IT Engineering - Computer Science

Nepal Banepa Polytechnic Institute

Bachelor Of Information Technology - IT

Sydney International School of Technology And Comm
Sydney, NSW
05.2023

Skills

  • Problem Solving and critical Thinking
  • Time Management
  • Technical Presentations And Computer skills
  • Customer Relationship Management
  • Mail Handling
  • Telephone Skills
  • Document Control
  • Document Control

Timeline

Credit and Billing Consultant

Recoveriescorp Pty Ltd
08.2023 - Current

Assistant in Nursing

Health Care Australia
10.2022 - 05.2023

Admin Assistant

Aussie Education
10.2018 - 09.2022

Master of Computer Science - Artificial Intelligence And Machine Learning

Amity University Online

Advance Diploma - Network Security In IT

Skyline International School

Diploma Of IT In IT -

Skyline International School

Diploma Of IT Engineering - Computer Science

Nepal Banepa Polytechnic Institute

Bachelor Of Information Technology - IT

Sydney International School of Technology And Comm

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Rajani Dahal