Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rajani Gurung

Auckland ,CBD

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Tangalwood Boutique Hotel
11.2019 - 12.2023
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Restaurant Manager

Royal Penguin Boutique Hotel & Spa
09.2014 - 10.2019
  • Website: https://royalpenguinhotel.com/
  • Supervised management of housekeeping, front office, security, and building/grounds maintenance
  • Handled reservations, sales, and marketing
  • Demonstrated visible operational leadership and management to the hotel staff
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.


  • Developed unique events and special promotions to drive sales.
  • Maximized quality assurance by completing frequent line checks.

Education

High School Diploma -

Quantum Training
Pyrmont NSW

Prime International School
Nayabazar Kathmandu Nepal

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operational Efficiency
  • Operations Monitoring
  • Staff Training
  • Staff Management
  • Project Management
  • Customer Relationship Management
  • Goal Setting
  • Health and safety compliance
  • Workforce Management
  • Process Improvements

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.

Timeline

Restaurant Manager

Tangalwood Boutique Hotel
11.2019 - 12.2023

Restaurant Manager

Royal Penguin Boutique Hotel & Spa
09.2014 - 10.2019

High School Diploma -

Quantum Training

Prime International School

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Rajani Gurung