Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Music
Timeline
Hi, I’m

RAJANI THAKUR

Sydney,NSW

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced with operational management, team leadership, and customer service excellence.

Ability to perform all sort of administrative task such as answering direct phone call, send emails to clients, perform data entry, schedule appointments, use office related technology and onboarding new team members.

Overview

10
years of professional experience
1
Certification

Work History

Bay Audio Hearing Expert

Store Manager
02.2022 - 09.2024

Job overview

  • Drive lead generation daily by talking to potential customers at Liverpool store
  • Coach your team to generate leads and interact daily with customers
  • Support the store Clinician (Audiologist) by scheduling and following up appointments for potential customers
  • Complete the day-to-day operations of the store
  • Meet daily and monthly sales targets
  • An outgoing and motivated personality where you are comfortable engaging with potential customers on a daily basis
  • Working, meeting and exceeding business targets
  • Always passionate for face-to-face customer conversations and engagement
  • Always available to work retail hours on a rotating roster
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Heinemann Tax & Duty Free

Sales Consultant
12.2014 - 12.2021

Job overview


  • To achieve key performance indicator’s (KPI) for the store
  • Provide customer service excellence that is in accordance with company standards
  • Develop a comprehensive understanding of product knowledge and features
  • Ensure merchandising and stock management adheres to company standards
  • Promote professional presentation as outlined in uniform guidelines
  • Participate in job related training sessions
  • Serving all customers, dealing with all multi-national customers and helping the customers for shopping
  • Work in all departments including liquor, tobacco, cosmetics, perfume, watches, sunglasses, chocolate, toys, and confectionary
  • Handling ASIC card safely and following all security procedures and member of WHS team
  • Handle the cash register including all foreign currency and exchanging currency
  • Promoted as Sales Team leader in two years.

Education

TAFE Liverpool

Certificate 4 from Business Administration
01.2014

University Overview

TAFE Liverpool

Certificate 3 from Business administration
01.2013

University Overview

Star Training Academy

Responsible Service of Alcohol and Gaming (RSA and RCG)
05.2011

University Overview

Seed Infotech

Diploma from Software Testing
01.2008

University Overview

Seed Infotech

C-Programming language
01.2008

University Overview

SRTMU University

Bachelor of Science from Math, Physic and Computer Science
01.2004

University Overview

SRTMU University

Maharashtra Certification in Information Technology (equivalent to Certificate 4 in workplace training)
01.2004

University Overview

Skills

  • Advanced knowledge of MS Excel, MS Word, MS PowerPoint, MS Outlook, and MS Access
  • Basic knowledge of SAP and HTML
  • Accounting Software: MYOB

Accomplishments

Accomplishments
  • Recruited from assistant manager to successful new store managers within one year.
  • Supervised team of from 5 to 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded monthly store sales goals within three months in a row.
  • Resolved product issue through consumer testing.

Certification

  • NSW Driver's License

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Fiji
Limited Working

Interests


  • Road Trip
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Animal Care
  • Fashion and Style
  • Personal Development and Self-Improvement
  • Music
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Music

Music

Indian music

Timeline

Store Manager
Bay Audio Hearing Expert
02.2022 - 09.2024
Sales Consultant
Heinemann Tax & Duty Free
12.2014 - 12.2021
TAFE Liverpool
Certificate 3 from Business administration
Star Training Academy
Responsible Service of Alcohol and Gaming (RSA and RCG)
Seed Infotech
Diploma from Software Testing
Seed Infotech
C-Programming language
SRTMU University
Bachelor of Science from Math, Physic and Computer Science
SRTMU University
Maharashtra Certification in Information Technology (equivalent to Certificate 4 in workplace training)
TAFE Liverpool
Certificate 4 from Business Administration
RAJANI THAKUR