RAJANPREET GILl
Truganina,VIC
Summary
Experienced front desk agent with a passion for providing exceptional customer service in any situation. Known for a warm and friendly demeanor, I thrive on creating positive guest experiences. Collaborating closely with team members, consistently delivering outstanding service in a busy and successful setting.
Overview
3
3
years of professional experience
Work History
concierge
National Protective Service
04.2021 - Current
- Visitors’ management
- Staff handling
- Handling different tenant’s department
- Email management
- Phone-etiquette's and call transfer
- Modify cardholder access
- Finding/contacting hosts
- Managing the arrival and access passes for new starters
- Managing and booking the meeting rooms
- Maintain high ethical standards and professionalism
- Represent the company with integrity and dedication
- Update the log sheet about upcoming events and guest
- Training new staff
- Handling/Scanning incoming and outgoing mail,
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Victorian Institute of Technology
Melbourne, VIC03.2022
Skills
- Customer service skills
- Ability to work effectively under time pressure
- Ability to multitask
- Excellent in MS Office (MS Word, MS Excel, MS PowerPoint)
- A strong passion to ensure customer satisfaction
- Diligence and dedication to work
- Reservations Management
- Quality Assurance
- Exceptional communication
- Training and mentoring
- Team Supervision
- Strong Work Ethic
- Effective problem solving
- A friendly, cheerful, and polite attitude
- Mail handling
- Lost and Found Management
- Surveillance monitoring
- Incident Reporting
- Visitor screening
- Emergency Response Coordination
Availability
Full time
Visa
Have Visa with full working rights.
References
Available upon request
Hobbies and Interests
Long walks and Cooking
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
concierge
National Protective Service
04.2021 - Current
Victorian Institute of Technology