Compassionate and highly professional individual with experience in both personal care assistance and customer service. Adept at delivering exceptional care and support, ensuring client safety, dignity, and comfort, while also excelling in high-pressure customer service environments. Skilled in assisting with daily living activities, health monitoring, and building strong relationships. Equally experienced in problem-solving, active listening, and effectively managing customer inquiries. Known for reliability, attention to detail, and a strong work ethic, with a commitment to providing top-tier service and exceeding expectations in every role.
- Provide compassionate and patient-centered care to elderly and disabled individuals.
- Assist with daily living activities, including bathing, dressing, feeding, and mobility support.
- Maintain client dignity and privacy while ensuring their safety and comfort.
- Monitor patient health and report changes to healthcare professionals.
- Develop strong, trusting relationships with clients, ensuring their emotional well-being.
- Provide exceptional service by addressing customer inquiries, resolving issues, and ensuring satisfaction.
- Manage high volumes of calls and emails while maintaining a calm and professional demeanor.
- Handle complaints and escalations with tact and efficiency, ensuring positive outcomes.
- Assist customers with product and service information, guiding them through purchase decisions.
Personal Care Assistant
Customer Service Representative