Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rajanpreet Kaur

Melbourne,VIC

Summary

Compassionate and highly professional individual with experience in both personal care assistance and customer service. Adept at delivering exceptional care and support, ensuring client safety, dignity, and comfort, while also excelling in high-pressure customer service environments. Skilled in assisting with daily living activities, health monitoring, and building strong relationships. Equally experienced in problem-solving, active listening, and effectively managing customer inquiries. Known for reliability, attention to detail, and a strong work ethic, with a commitment to providing top-tier service and exceeding expectations in every role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Personal Care Assistant

Arcare aged care, Sydenham
Sydenham VIC, VIC
12.2023 - 08.2024

- Provide compassionate and patient-centered care to elderly and disabled individuals.
- Assist with daily living activities, including bathing, dressing, feeding, and mobility support.
- Maintain client dignity and privacy while ensuring their safety and comfort.
- Monitor patient health and report changes to healthcare professionals.
- Develop strong, trusting relationships with clients, ensuring their emotional well-being.

Customer Service Representative

Sabjiwala
Plumpton, VIC
01.2024 - 07.2024

- Provide exceptional service by addressing customer inquiries, resolving issues, and ensuring satisfaction.
- Manage high volumes of calls and emails while maintaining a calm and professional demeanor.
- Handle complaints and escalations with tact and efficiency, ensuring positive outcomes.
- Assist customers with product and service information, guiding them through purchase decisions.

Education

Bachelors of Nursing - Healthcare

Torrens University
Melbourne, VIC

Skills

Personal Care Assistant

  • Compassionate care
  • Patient management
  • Health monitoring
  • Attention to detail
  • Time management
  • Team collaboration
  • Crisis response
  • Cultural sensitivity

Customer Service Representative

  • Effective communication
  • Problem-solving
  • Active listening
  • Multitasking
  • Conflict resolution
  • Tech proficiency
  • Sales support
  • Reliability

Certification

  • Manual Handling Certification
  • Certificate III in Individual Support(Ageing and disability)
  • CPR/AED/First Aid Certification

References

References available upon request.

Timeline

Customer Service Representative

Sabjiwala
01.2024 - 07.2024

Personal Care Assistant

Arcare aged care, Sydenham
12.2023 - 08.2024

Bachelors of Nursing - Healthcare

Torrens University
Rajanpreet Kaur