Rajanpreet Kaur
Brisbane,QLD
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Manager
05.2024 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed accounts for payments received or approved credit arrangements.
- Recruited and trained new employees to meet job requirements.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Customer Server
At 7 eleven
03.2023 - 04.2024
- Trained new employees to perform duties.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Informed customers of daily specials and signature menu items.
- Followed proper sanitation procedures according to company guidelines.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Peach Institute
Brisbane, QLDBachelor of Science - Science Education
Griffith University
Gold CoastSkills
- Account updates
- Schedule coordination
- Problem-solving
- Schedule management
- Excellent time management skills
- Training and coaching
- Customer focused
- Positive and constructive feedback
- Customer service
- Staff training
Education and Training
true
Timeline
Customer Service Manager
Manager
05.2024 - Current
Customer Server
At 7 eleven
03.2023 - 04.2024
Bachelor of Science - Science Education
Griffith University
Peach Institute
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