Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raja Saif Ali

Perth,WA

Summary

I am an aspiring electrical engineer with a strong educational background and a deep passion for the field. As a recent graduate in electrical engineering, I have gained a solid understanding of the fundamental concepts and principles of the discipline. While I may be a beginner in terms of professional experience, I am highly motivated to apply my theoretical knowledge and expand my practical skills in a real-world setting.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Picky Solutions Ltd.
01.2017 - 12.2017
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Internship Student

Pakistan Telecommunications Company Ltd.
06.2018 - 08.2018
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.

Network Support Engineer

PTCL
01.2018 - 02.2019
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Reduced downtime for clients by providing efficient technical support and timely issue resolution.
  • Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
  • Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.

Customer Service Representative

Planet Fitness Gym
03.2021 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Hydro Produce
01.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelors Of Electrical Engineering -

COMSATS University
01.2018

Intermediate in Pre Engineering -

F.G Quaid-e-Azam College
01.2013

Skills

  • Consultative Sales
  • Paperwork Processing
  • Account Updating
  • Report Generation
  • Appointment Scheduling
  • Data Collection
  • Data Entry
  • Information Security
  • Order Processing
  • Documentation
  • Retail Store Support
  • Microsoft Outlook
  • Team Development
  • Customer Service
  • Microsoft Excel
  • Critical Thinking
  • Microsoft Office Suite

Languages

Urdu
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Hydro Produce
01.2023 - 01.2024

Customer Service Representative

Planet Fitness Gym
03.2021 - 12.2022

Internship Student

Pakistan Telecommunications Company Ltd.
06.2018 - 08.2018

Network Support Engineer

PTCL
01.2018 - 02.2019

Customer Service Representative

Picky Solutions Ltd.
01.2017 - 12.2017

Bachelors Of Electrical Engineering -

COMSATS University

Intermediate in Pre Engineering -

F.G Quaid-e-Azam College

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Raja Saif Ali