Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAJA SANTHOSH REDDY JAKKU

10/61 ELVIRE STREET,WA

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

7
7
years of professional experience

Work History

Store Manager

AMPOL FOODARY
Kewdale, WA
12.2021 - Current
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Contractor Management:

  • Checking the contractors have the right documentation and follow the sign in procedures.
  • Conducting a site induction.
  • Monitoring and reviewing the work to know if the job is being done as per the mentioned work order form.
  • Ensuring the safety of the team, contractors and customers at site.
  • Checking if the work is performed as per the specifications specified and then signing out the contractor from the verified system.

Inventory :

  • Receiving invoices for the supplied orders. Maintaining and updating records.
  • Counting materials, equipment, merchandise, or supplies in stock.
  • Reporting discrepancies between physical counts and computer records.
  • Stocking and distributing supplies, equipment or merchandise.

Cash Processing:

  • Ensure efficient processing of cash and other valuables.
  • Maintain accurate cash processing records and verification to ensure balancing.
  • Identify and report all discrepancies.
  • Adhere to strict security and operational procedures.

Manager of Operations

Mosman club
Mosman, NSW
01.2021 - 12.2021
  • Planned menus, ordered supplies and managed kitchen staff.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.
  • Supervised team members during meal service to ensure accuracy of orders.
  • Resolved customer complaints regarding food quality or service issues.
  • Created weekly schedules for employees based on projected business volume.

Assistant Store Manager

BP AUSTRALIA PTY LTD
Thornleigh
11.2019 - 01.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Maintained inventory by checking merchandise to determine levels.

Customer Service Representative/Barista

BP AUSTRALIA PTY LTD
Thornleigh, NSW
08.2017 - 10.2019
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.

Barista

Moody Chef Cafe
St Leonards
09.2016 - 08.2017
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ground beans for espresso shots according to individual customer specifications.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

Master of Science - Information Technology

CHARLES STURT UNIVERSITY
Sydney, NSW
09-2019

Bachelor of Science - Computer And Information Sciences

JNTU
HYDERABAD, INDIA
05-2015

Skills

  • Vendor Management
  • Risk Management
  • Operations Management
  • Store Merchandising
  • Team Development
  • Employee Training
  • Retail Merchandise Quality Standards
  • Problem-Solving
  • Customer Relations
  • Relationship Building and Management

Timeline

Store Manager

AMPOL FOODARY
12.2021 - Current

Manager of Operations

Mosman club
01.2021 - 12.2021

Assistant Store Manager

BP AUSTRALIA PTY LTD
11.2019 - 01.2021

Customer Service Representative/Barista

BP AUSTRALIA PTY LTD
08.2017 - 10.2019

Barista

Moody Chef Cafe
09.2016 - 08.2017

Master of Science - Information Technology

CHARLES STURT UNIVERSITY

Bachelor of Science - Computer And Information Sciences

JNTU
RAJA SANTHOSH REDDY JAKKU