Summary
Overview
Work History
Education
Skills
Certification
INTERESTS
REFERENCE
Timeline
Generic

Raja Sekhar Gogineni

Adelaide,SA

Summary

Adaptable and experienced Business Analyst with a background in delivering exceptional results in diverse roles. My extensive history as an Inbound Call Center Representative, Store Manager, and Data Associate has honed my ability to navigate complex systems, drive operational efficiency, and provide outstanding customer experiences. My recent certifications as a Google IT Support Professional and Business Intelligence Developer showcase my commitment to continuous learning and skill development. In the role of Business Analyst at Maxima, I am ready to leverage my five years of experience in this field to develop, manage, and operationalize innovative solutions, collaboratively work with internal and external stakeholders, and employ advanced analytical and research skills to drive business improvement. With high attention to detail and demonstrated expertise in business analysis methodologies, I am well-positioned to contribute to Maxima's mission.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inbound Call Center Representative

TSA Group
02.2023 - Current
  • Effectively managed inbound calls from Telstra customers, addressing their queries and concerns with professionalism and empathy.
  • Assisted customers with a variety of issues, including account inquiries, technical support, billing questions, and service-related problems.
  • Utilized active listening skills to fully understand customer needs and provided tailored solutions to resolve their issues.
  • Demonstrated adaptability in navigating complex computer systems and utilizing various software tools to access customer information.
  • Consistently met and exceeded call center targets, including call handling times and customer satisfaction metrics.

BI Developer

MVP Studio
10.2022 - 01.2023
  • Create SQL queries,stored procedures and functions to implement medium to complex business logic for reporting and analysis purposes.
  • Utilized data visualization tools to effectively communicate business insights.
  • Convert the existing data to meaningful information with insights by utilizing analytical skills.
  • Create, Design, and Maintain SSRS reports using an operational database as a source.
  • Collaborating and assisting each other as a team in completing the project task.
  • Improved data gathering, analysis and visualization procedures with strategic optimizations.

Store Manager

United Petroleum
11.2019 - 03.2022
  • Managed all aspects of store operations, including staff supervision, inventory management, and customer service.
  • Led and motivated a team of employees to deliver outstanding customer experiences while ensuring operational efficiency.
  • Responsible for inventory control, ordering, and stock replenishment to maintain optimal stock levels.
  • Handled customer inquiries, concerns, and complaints, ensuring prompt and satisfactory resolutions.
  • Implemented sales and marketing strategies to drive revenue growth and achieve sales targets.
  • Maintained compliance with company policies, safety regulations, and industry standards.

Customer Service Representative

United Petroleum
12.2018 - 11.2019
  • Acted as the primary point of contact for customers, providing support, information, and assistance.
  • Handled a wide range of customer inquiries, including product information, billing, account issues, and complaints.
  • Demonstrated active listening and effective communication skills to understand and resolve customer concerns.
  • Maintained accurate records of customer interactions and transactions in accordance with company procedures.
  • Collaborated with team members and management to ensure a consistent and positive customer experience.
  • Maintained a customer-focused approach, striving to exceed customer expectations.

Data Associate

Costa Mushrooms
02.2018 - 10.2018
  • Worked with departmental managers to outline the specific data needs for each business method analysis project being Compost, Growing and Harvest.
  • Monitored emerging trends and provided feedback and recommendations on areas for improving in-house.
  • Continuously improved efficiencies in the reporting and the administration processes whilst actively seeking out tasks and processes that can be improved and/or consolidated to free up the Growing Systems Manager.
  • Analyzed data from company databases to drive optimisation and improvement of product development, sales volume, and business strategies.
  • Developed and maintained relationships with key internal stakeholders, to ensure ongoing relevancy of data, reporting and insights.
  • Supported the identification and development of analysis and reporting opportunities that led to the continual improvement of existing business systems and processes

Education

Master of Science - Information Technology

University of South Australia
Adelaide, SA
10.2018

Bachelor of Science - Computer Science

Andhra University
Visakhapatnam
08.2015

Diploma - Computer Engineering

State Board of Technical Education & Training
Hyderabad
04.2012

Skills

  • Data Mining & Data Warehousing
  • Microsoft Power BI, SSIS, SSRS, SSAS, SQL,
  • Microsoft SQL Server, ETL, Excel
  • Business Intelligence
  • Data Modeling & Data Visualization
  • Analytical & Critical Thinking
  • Time management
  • Teamwork
  • Verbal and Written Communication
  • Customer Service & Problem Solving

Certification

  • Google IT Support Professional, Coursera - Dec 2021
  • Business Intelligence Developer, Industry Connect- Sep 2022
  • Salesforce Administrator, Salesforce- Aug 2023

INTERESTS

 I am deeply interested in outdoor sports such as cricket, cycling, jogging,etc.

REFERENCE

 Happily available on your request 

Timeline

Inbound Call Center Representative

TSA Group
02.2023 - Current

BI Developer

MVP Studio
10.2022 - 01.2023

Store Manager

United Petroleum
11.2019 - 03.2022

Customer Service Representative

United Petroleum
12.2018 - 11.2019

Data Associate

Costa Mushrooms
02.2018 - 10.2018

Master of Science - Information Technology

University of South Australia

Bachelor of Science - Computer Science

Andhra University

Diploma - Computer Engineering

State Board of Technical Education & Training

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Raja Sekhar Gogineni