Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Raja Sekhar Gogineni

Geelong,VIC

Summary

As an accomplished BI Developer with a Master's in Information Technology, I bring a proven track record of creating and optimizing SQL queries, stored procedures, and functions to implement complex business logic for reporting and analysis purposes. My expertise in data visualization tools and experience in designing and maintaining SSRS reports have enhanced data gathering and analysis procedures, contributing to strategic optimizations. Additionally, my recent role as an Inbound Call Center Representative at TSA Group showcases my strong communication and problem-solving skills, consistently meeting and exceeding call center targets. As a Multisite Retail Store Manager/Business Owner at United Petroleum, I demonstrated proficiency in strategic planning, financial management, and business development initiatives. My academic background, including a Master's in Information Technology and a Bachelor's in Computer Science, has equipped me with skills in IT procurement, vendor management, business intelligence, analytics, and project management. With a commitment to a diverse and inclusive workforce, I am eager to apply my technical skills and leadership experience to the Customer Support Officer role at South West Alliance of Rural Health, supporting the delivery of IT services for public health agencies across the Victorian Southwest Region.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BI Developer

MVP Studio
09.2022 - Current
  • Create SQL queries,stored procedures and functions to implement medium to complex business logic for reporting and analysis purposes.
  • Utilized data visualization tools to effectively communicate business insights.
  • Convert the existing data to meaningful information with insights by utilizing analytical skills.
  • Create, Design, and Maintain SSRS reports using an operational database as a source.
  • Collaborating and assisting each other as a team in completing the project task.
  • Improved data gathering, analysis and visualization procedures with strategic optimizations.

Inbound Call Center Representative

TSA Group
03.2023 - 10.2023
  • Effectively managed inbound calls from Telstra customers, addressing their queries and concerns with professionalism and empathy.
  • Assisted customers with a variety of issues, including account inquiries, technical support, billing questions, and service-related problems.
  • Utilized active listening skills to fully understand customer needs and provided tailored solutions to resolve their issues.
  • Demonstrated adaptability in navigating complex computer systems and utilizing various software tools to access customer information.
  • Consistently met and exceeded call center targets, including call handling times and customer satisfaction metrics.

Multisite Retail Store Manager/Business Owner

United Petroleum
03.2018 - 10.2022
  • Create Business plans, arrange financing, hire staff, review sales, develop marketing strategies, oversee daily activities and identify business opportunities.
  • Maintaining a working knowledge of federal and local ordinance related to work.
  • Responsible for strategic planning, operations, training a team of 8 employees and merchandising.
  • Financial management and Reporting, Budgets, Forecast and Variance Analysis.
  • Commercial skills and Business Strategies, Business Development Initiatives.
  • Preparation of financial statements and coordinating Audit and filing BAS returns.
  • Dealing with different types of stake holders.
  • Manage insurance cover and claims- Work cover, Public liability, Business interruption.
  • Skilled in reconciling-Bank, Debtors, Creditors and asset register.

Data Associate

Costa Mushrooms
11.2018 - 04.2019
  • Worked with departmental managers to outline the specific data needs for each business method analysis project being Compost, Growing and Harvest.
  • Monitored emerging trends and provided feedback and recommendations on areas for improving in-house.
  • Continuously improved efficiencies in the reporting and the administration processes whilst actively seeking out tasks and processes that can be improved and/or consolidated to free up the Growing Systems Manager.
  • Analyzed data from company databases to drive optimisation and improvement of product development, sales volume, and business strategies.
  • Developed and maintained relationships with key internal stakeholders, to ensure ongoing relevancy of data, reporting and insights.
  • Supported the identification and development of analysis and reporting opportunities that led to the continual improvement of existing business systems and processes

Education

Master of Science - Information Technology

University of South Australia
Adelaide, SA
10.2018

Bachelor of Science - Computer Science

Andhra University
Visakhapatnam
08.2015

Diploma - Computer Engineering

State Board of Technical Education & Training
Hyderabad
04.2012

Skills

  • IT Service Support
  • Troubleshooting
  • Data Mining & Data Warehousing
  • Microsoft Power BI, SSIS, SSRS, SSAS,
  • Microsoft SQL Server, ETL, Advanced Excel
  • Data Modeling & Data Visualization
  • Analytical & Critical Thinking
  • Time management Teamwork
  • Verbal and Written Communication
  • Customer Service & Problem Solving

Certification

  • Google IT Support Professional, Coursera - Dec 2021
  • Business Intelligence Developer, Industry Connect- Sep 2022
  • Power BI Data Modeling with DAX, LinkedIn
  • SQL for Data Analysis, LinkedIn
  • Project Online Reporting with Power BI, LinkedIn
  • Microsoft Project for the Web: Reporting with Power BI,LinkedIn

Interests

I am deeply interested in outdoor sports such as cricket, cycling, jogging,etc.

Timeline

Inbound Call Center Representative

TSA Group
03.2023 - 10.2023

BI Developer

MVP Studio
09.2022 - Current

Data Associate

Costa Mushrooms
11.2018 - 04.2019

Multisite Retail Store Manager/Business Owner

United Petroleum
03.2018 - 10.2022

Master of Science - Information Technology

University of South Australia

Bachelor of Science - Computer Science

Andhra University

Diploma - Computer Engineering

State Board of Technical Education & Training

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Raja Sekhar Gogineni