Raja Sekhar Gogineni

• Conduct comprehensive data analysis to identify trends, patterns, and insights.
• Develop interactive dashboards and reports using Power BI to communicate complex data effectively.
• Utilize DAX for creating calculated columns and measures to enhance data analysis capabilities.
• Design and maintain Microsoft SQL Server databases to ensure optimal performance.
• Implement ETL processes using SSIS to extract, transform, and load data from diverse sources.
• Create and optimize stored procedures, views, and functions for efficient data retrieval.
• Develop multidimensional data models using SSAS for advanced analytics and reporting.
• Design and deploy SSRS reports for both operational and executive-level reporting.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Implement data cleansing and quality checks to ensure the accuracy and reliability of data.
• Perform data profiling and validation to identify anomalies and discrepancies.
• Utilize advanced Excel functionalities for data manipulation, analysis, and modeling.
• Develop Excel-based tools for forecasting, budgeting, and scenario analysis.
• Collaborate with cross-functional teams to gather requirements and deliver BI solutions.
• Document data models, ETL processes, and reporting solutions for knowledge sharing and future reference.
  

• Handle inbound calls from Telstra customers with professionalism and courtesy. Provide accurate and timely information regarding Telstra products and services. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction.
• Diagnose and troubleshoot technical issues related to Telstra services, including internet connectivity, mobile devices, and home phone services. Effectively communicate technical solutions to customers in a clear and understandable manner.
• Stay updated on the latest Telstra products, services, and promotions. Educate customers on the features and benefits of Telstra offerings to enhance their overall experience.
• Navigate Telstra systems and databases efficiently to access customer information and resolve queries promptly. Utilize call center software to log customer interactions, document issues, and track resolutions.
• Handle customer complaints and concerns with empathy and a solutions-oriented approach.
  Escalate complex issues to the appropriate channels while ensuring timely resolution.
• Identify opportunities to upsell or cross-sell additional Telstra products and services based on customer needs.
• Adhere to TSA Group's quality standards and protocols for customer interactions.
  Participate in training sessions to stay informed about updates and improvements in customer service procedures.
  

As IT System Administrator I was responsible for resolving technical issues and providing support both remotely and onsite, via phone and remote support for in-house staff.

• Resolving Incident and Service Request for the services within the team in line with service level expectations.
• Ensure End User Computing (EUC) environment and its management infrastructure platforms meet the performance, reliability, and security requirements of the Organization.
• Assist in the management of an inventory of IT assets (hardware and software).
• Develop and maintain technical documentation to set service process.
• Manage small projects like deploying applications and OS.
• Provide L1 & L2 support for EUC equipment, Operating Systems and Corporate Applications.
• Liaise with external consultants and IT systems suppliers to support system enhancement requests.
• Support the development and deployment of end-user software like MS Office(Word, Excel, Outlook, Teams, SharePoint, OneDrive).
• Continuous operations of general corporate and specialist systems.
• Assist other team members in troubleshooting escalated support enquires when required.
• Assist the Team members with standard operating procedures & ITIL Frameworks.