Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAJASHEKAR NAMPALLY

Melbourne,VIC

Summary

Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Representative

VENSURE ENERY
03.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Administrative Officer

DBSCHENKER
08.2020 - 12.2022
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Customer Service Representative

Domino's Pizza
07.2018 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Master of Science - MASTERS IN INFORMATION TECHNOLOGY

VICTORIAN INSTITUTE OF TECHNOLOGY
Sydney, NSW
12.2019

Bachelor of Science - Electronics And Communications Engineering

JNTUH
INDIA
07.2016

Skills

  • Needs Understanding
  • Consulting with Customers
  • Natural Foods
  • Pro Tools
  • Monitor Security

Timeline

Sales Representative

VENSURE ENERY
03.2023 - Current

Administrative Officer

DBSCHENKER
08.2020 - 12.2022

Customer Service Representative

Domino's Pizza
07.2018 - 10.2020

Master of Science - MASTERS IN INFORMATION TECHNOLOGY

VICTORIAN INSTITUTE OF TECHNOLOGY

Bachelor of Science - Electronics And Communications Engineering

JNTUH

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RAJASHEKAR NAMPALLY