RAJASHEKAR NANDALA
Melbourne,VIC
Summary
Dynamic IT Support Engineer with a proven track record at Red Energy, enhancing user satisfaction and reducing downtime through expert network troubleshooting and effective communication. Skilled in remote desktop support and IT documentation, I excel in automating tasks and resolving complex technical issues, significantly boosting department efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Engineer
Red Energy
08.2022 - 10.2023
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Education
Master of Science - Master of Information Technology And Systems
La Trobe University
Melbourne, VIC03-2021
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- IT Documentation
- Data Backup and Recovery
- VPN Configuration
- Wireless Networking
- Network Security
- Hardware diagnostics
- System Administration
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
IT Support Engineer
Red Energy
08.2022 - 10.2023
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
Master of Science - Master of Information Technology And Systems
La Trobe University
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