Summary
Overview
Work History
Education
Skills
Movies, playing badminton
Languages
Timeline
Generic

Rajashekar Padala

Adelaide,SA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ampol
10.2021 - Current
  • Implemented and developed customer service training processes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shift Manager

Dominos's Pizza
07.2019 - 10.2021
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.

Call Center Representative

Genpact Services
07.2018 - 05.2019
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Attended telephone skills and program information training sessions to boost aptitude.

Education

Master of Science - Information And Communication Technology

Latrobe
Melbourne
12.2021

Bachelor of Science - Electrical, Electronics And Communications Engineering

JBIT
Hyderabad
06.2018

Skills

  • Building rapport
  • Business Development
  • Stock management
  • Training development aptitude
  • Call Centre Operations
  • Product Recommendations

Movies, playing badminton

From my childhood days I'm in love Movies and especially experiencing good quality of Cinema . Watching all kinds of Genre ( crime thriller, Action drama....) and coming to badminton its just a relaxation by spending some time with freinds.

Languages

English
Full Professional
Telugu
Native or Bilingual
Hindi
Limited Working

Timeline

Customer Service Representative

Ampol
10.2021 - Current

Shift Manager

Dominos's Pizza
07.2019 - 10.2021

Call Center Representative

Genpact Services
07.2018 - 05.2019

Master of Science - Information And Communication Technology

Latrobe

Bachelor of Science - Electrical, Electronics And Communications Engineering

JBIT

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Rajashekar Padala