RAJASREE PANDHIRI
Melbourne,Australia
Summary
Customer service professional with experience in high-volume contact centre, retail and administrative environments. Skilled in handling customer enquiries, resolving issues, processing transactions, maintaining accurate records and coordinating with internal teams. Strong written and verbal English communication skills, with a proven ability to work calmly and efficiently in fast-paced environments. Holds a Master of Information Technology and brings strong digital and administrative capabilities.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Customer Experience Consultant
Probe CX Melbourne
10.2024 - Current
- Handle customer enquiries relating to orders, deliveries, refunds, exchanges and account-related matters across multiple communication channels.
- Investigate customer issues and provide appropriate resolutions while following company policies and service-level requirements.
- Liaise with internal teams and retail stores to resolve complex customer enquiries efficiently.
- Maintain accurate case notes, customer records and system documentation.
- Manage multiple customer cases while maintaining accuracy, professionalism and service quality.
- Use customer service systems and digital platforms to record, track and resolve enquiries.
Customer Experience
7 eleven Hawthorn
08.2023 - 10.2024
- Delivered customer service in a busy retail environment while handling multiple customer requests.
- Processed cash and card transactions and completed daily reconciliation accurately.
- Monitored stock levels and maintained store presentation and cleanliness.
- Resolved customer complaints and issues professionally and efficiently.
- Followed workplace procedures relating to cash handling, safety, stock management and customer service.
Virtusa, Hyderabad, India
Hyderabad, India
10.2022 - 01.2023
- Assisted in the development and maintenance of web-based applications as part of a software development team.
- Worked on front-end and back-end development tasks under the guidance of senior developers.
- Assisted with database-related tasks, including data handling, queries and maintaining data accuracy.
- Supported software testing, debugging and troubleshooting to identify and resolve application issues.
- Collaborated with developers and cross-functional team members to understand requirements and deliver project tasks.
- Used development tools and web technologies to support application development and testing.
Education
MASTERS OF INFORMATION TECHNOLOGY -
La Trobe University
08-2025
Bachelor of Engineering - Computer Science
Neil Gogte Institute of Technology
06-2023
Skills
- Customer Service & Customer Experience
- Contact Centre Operations
- Complaint & Issue Resolution
- Phone, Email & Digital Communication
- Order, Refund & Exchange Processing
- Administrative Support
- Data Entry & Record Management
- Documentation & Case Management
- Microsoft Word, Excel, Outlook & PowerPoint
- Database Management
- Data Entry & Documentation
- Web Applications
- Software Development Fundamentals
Certification
- Microsoft Azure
- AZ 104
Languages
English
Full Professional
Timeline
Customer Experience Consultant
Probe CX Melbourne
10.2024 - Current
Customer Experience
7 eleven Hawthorn
08.2023 - 10.2024
Virtusa, Hyderabad, India
10.2022 - 01.2023
MASTERS OF INFORMATION TECHNOLOGY -
La Trobe University
Bachelor of Engineering - Computer Science
Neil Gogte Institute of Technology