Rajat

• OS Deployment by Network Boot,SCCM\Intune, Windows Autopilot, MDT, USB, Task Sequence
• Software installation\Reinstallation with commands and manual
• Setting up Laptop\Desktop for New hire MFA,Outlook,Teams,Software\Applications
• Application Installation by Deployment tool kit using PowerShell commands to edit the application installation requirement like popup notification before installation.
• Raising & Track ticket with Vendors like Microsoft\Dell\HP\Citrix\SAP for complex issue which is from vendor side
• Provide update on Problem Ticket and RCA analysis to management
• Collaboration with other teams if required their help to resolve the problems.
• End user competency, providing direct support to user if they ping on Teams and then raising the ticket on behalf of user for records
• Monitor the service Now Queue to avoid the ticket breach
• Creating PowerShell scripts to automate systems administration tasks, like I have created windows ccmcache clear automatically after 30 days Register Mobile device to MDM Intune
• System Center Configuration Manager and Intune administration collection creation, query creation as per requirement, application\package creation and deployment, content distribution and troubleshooting, creating the custom report
• Creating SCCM and Intune software update groups to keep Windows workstations and servers patched to make the systems compliant
• Using SCCM and Intune to include device enrollment, policy management, application deployment, compliance policy, and conditional access policy Created New GPO and edit the GPO as per requirement like USB disablement, office channel Create and deploy system templates and images in vCenter Manage and maintain Windows Server 2012\2016\2019 systems and Windows 11 PC images CAB Call Attend and give update to CAB Team, Daily Ops call attend and give update to Service management Team, Raising Change request for any environment change and track that till closure with regular update
• Windows and server patching by SCCM and troubleshoot the failed machines and error machines manually or by script
• Creating and moving devices in correct OU in Active directory
• Creating New AD OU as per the requirement

• Services provided to AMD (Advanced Micro Device) Itself so there were same responsibilities in AMD & TCS

• Services Provided to Rockwell Automation Project

My Responsibilities:-

• Imaging & Reimaging the system by Network Boot only
• Getting the users tickets to install the software\Application by Admin Rights.
• Monitoring the ticketing queue in Service Now and assigning and putting the tickets in correct state
• Learned the SCCM and Intune, Azure AD
• Worked on the error machines given by patching team to make them compliant.
• Resolving the Bitlocker issues raised by user and give them backup of their data.
• Installing the SAP analysis and CRM add in to their MS office applications
• Setting up users Macros in Excel.
• Helping user to add MFA and setting up their laptops and computers.
• Troubleshoot the Wi-Fi\Bluetooth\headset\keyboard\Mouse issue and install their drivers if it’s not automatic installed.

• Provided Services to GEA project

My Responsibilities:-

• Install and configure software & applications as per the user department and their need
• Respond and resolve the tickets with SLA guidelines
• Document the problem solving process including actions taken through to the final resolution
• supported Office 365, Exchange Online, Azure AD, SharePoint Online, Teams, Defender, Intune, SCCM, Microsoft office, Skype, SAP analysis, CRM plugin
• Network support including connectivity troubleshooting and network administration like establishing connection
• Capturing TraceTcp and tracert result to Network team for P1,P2 issue
• Going to Desk and remote support to end users
• Assist new hire training for basic IT needs.
• Set up new workstations for users like reimaging, MFA, Microsoft office setup
• Resolve issue for Windows and Mac OS devices
• Creating Active Directory OU and modify them and move the systems and users to correct OU
• Test new technology
• Resolve Tier 1 support tickets when required or escalated ticket
• Network support including connectivity troubleshooting and network administration like establishing connection
• Provide TraceTcp and tracert result to Network team for P1,P2 issue
• Response and resolve Service Now & BMC Remedy ticketing within SLA.
• Documentation of any escalated or reoccurring issues.

• Worked for Accenture itself as a third party contractor so where were same responsibility as mentioned for Accenture