Palak Sharma
Melbourne,VIC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Coles Express
Laverton , VIC
12.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
English Tutor
Grey Matters
Hoshiarpur, Punjab
01.2022 - 10.2022
- Monitored student progress and offered additional help when needed.
- Maintained records of student performance throughout the course duration.
- Guided students through the process of essay writing, from brainstorming to final edits.
- Assisted students in preparing for standardized tests such as TOEFL and IELTS.
- Evaluated student needs to set lesson goals.
- Attended training sessions, enhancing tutoring practices and techniques.
- Explained tutoring services and booked tutoring appointments.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Incorporated technology into my lessons whenever possible.
Education
MBA - Information And Communication Technology
CIM
Melbourne, VIC01-2025
Skills
- Call center procedures
- Scheduling
- Account updating
- Complaint resolution
- In-store support
- Spreadsheets
- Service standard compliance
- Customer relations
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Accomplishments
- Got the award at district level when I was in school was the biggest achievement for me for the very first time.
- Having scholarships during the college.
- Got the award for the best tutor in India
- Got the awards and rewards from the Coles Express company in Australia.
- Winner in the badminton at the inter level competition.
Timeline
Customer Service Representative
Coles Express
12.2022 - Current
English Tutor
Grey Matters
01.2022 - 10.2022
MBA - Information And Communication Technology
CIM
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