Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Rajat Sharma

Rajat Sharma

Bayview ,NT

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Territory Insurance Office (Allianz)
01.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Assistant Accountant

A2Y Auto Repairs
04.2020 - 05.2021
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Processed payroll by validating work hours and attendance of employees.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Reviewed general ledger entries and assessed accuracy.
  • Reconciled company accounts for credit cards, employee expenses, and commissions.
  • Provided journal entries and performed accounting on accrual basis.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Collected and reported monthly expense variances and explanations.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Maintained integrity of general ledger and chart of accounts.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.

Customer Service Representative

7-eleven
09.2016 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Created and maintained detailed database to develop promotional sales.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Trained staff on operating procedures and company services.

Education

Bachelor Of Accounting - Accounting

Cambridge International College
Melbourne
07.2019

Diploma - Plastic Engineering

Government College of Polytechnic
Ambala City, Haryana
06.2012

Skills

  • Customer Retention
  • Complaint Resolution
  • Price Quotes
  • Report Generation
  • Account Management
  • Customer Service
  • Customer Relations
  • Good Communication Skills
  • Telephone Etiquette
  • Excellent Written and Oral Communication
  • Problem Solving
  • Positive Attitude
  • Complaint Handling
  • Multitasking
  • Interpersonal Skills
  • Product Knowledge
  • Call Center Experience
  • Time Management
  • Effective Communication
  • Written Communication
  • Active Listening
  • Decision Making
  • Account Updating
  • Data Entry
  • Data Collection
  • Client Relations
  • Documentation
  • Microsoft Excel
  • Product and Service Solutions
  • Clerical Support
  • Customer Service and Assistance
  • Valid Driver's License
  • Call Centers
  • Problem Resolution
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Portal Systems
  • Legal Standards
  • Sales Quota Achievement
  • Information Systems Improvements
  • Microsoft Access
  • Customer Data Confidentiality
  • Communications Strategies
  • Agent Assistance
  • Revenue Generation
  • Billing Adjustments and Refunds
  • Order and Refund Processing
  • Cash Counting
  • Invoice Preparation and Processing
  • Understanding Customer Needs
  • Administrative and Office Support
  • Sales and Upselling

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The human brain is an incredible pattern-matching machine.
Jeff Bezos

Timeline

Customer Service Specialist

Territory Insurance Office (Allianz)
01.2023 - Current

Assistant Accountant

A2Y Auto Repairs
04.2020 - 05.2021

Customer Service Representative

7-eleven
09.2016 - 03.2020

Bachelor Of Accounting - Accounting

Cambridge International College

Diploma - Plastic Engineering

Government College of Polytechnic

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Rajat Sharma