RAJAT SHARMA

• Implemented company policies and procedures, including health, safety and security.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Completed continuing education and training programs for professional development.
• Assisted customers with questions and concerns.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Responsible for retaining customers that may be looking to leave by presenting personalized solutions based on customer current and future needs.

REFERRAL: Alexander Britten (Area manager) Contact: Alexander.britten@coles.com.au, 0419 394 855.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone requests for information.
• Stayed knowledgeable on latest innovations and technological advancements through continuous training.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Followed up with existing customers to provide additional support and address concerns.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Maximized customer retention by resolving issues quickly.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

REFFERAL: Terri Mangi ( Sales Team leader)

Terri.mangi@energyaustralia.com.au

• Handling 15 to 20 inbound calls and assisting customers with enquiries.
• Building rapport with the customers, listening attentively, and providing the best Telstra Branded experience by engaging, exploring, solving, and delivering.
• Comply with the policies and procedures of Telstra to be followed during the call to safeguard customers PL.
• Deliver on various sales KPIs along with providing service to the customer.
• Identify opportunities for sales and cross-sales based on needs of the customers, following ethical sales practices.
• Provide advice to customers on features, benefits, and options available for the purchase of different telecommunication products.
• Keep up to date with regular policy changes and product changes so that the best service can be delivered on calls while adhering to set standards.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development

REFERRAL: Mitchell Ridgway (Operations leader) Contact: Mitchell.Ridway@tsagroup.com.au

• Prestige Hand Carwash – Melbourne, Victoria Handled monetary transactions for personnel quickly and efficiently (Eftpos) Increased sales by offering advice on purchases and promoting additional products.
• Cleaned and straightened work area.
• Issued receipts for purchases and gifts.
• Worked with customer service to resolve issues.
• Demonstrated exceptional organizational and multitasking abilities in processing large volumes of Business invoices.
• Displayed and restocked merchandise in appealing manner.
• Bagged, boxed or wrapped goods and product purchases.
• Produced highly accurate internal and external letters

REFERRAL: Sammy Mohan

0421 159 350