Rajat Sharma
Melbourne,Australia
Summary
Experienced Service Engineer with a strong background in technical support, maintenance, and system optimization across both aviation security and industrial equipment sectors. Currently supporting advanced Smiths Detection technologies at Melbourne Airport, including CT scanners, checkpoint systems, and trace detection devices, ensuring compliance with strict aviation security standards and achieving >95% uptime on mission-critical equipment. Previously delivered end-to-end service solutions for industrial weighing, packaging, and automation systems across FMCG and large-scale manufacturing environments, building a solid foundation in installation, calibration, diagnostics, and stakeholder support. Recognized as a trusted escalation point for complex technical issues, with a proven ability to mentor peers, optimize service processes, and collaborate with global teams to drive continuous improvement. Adept at managing service delivery in high-pressure, compliance-driven environments and now seeking to apply this expertise in a technical leadership role.
Overview
9
9
years of professional experience
Work History
Field Service Engineer-Level 2
Smiths Detection
04.2025 - Current
- Deliver advanced technical support, preventive maintenance, and corrective repair services across Smiths Detection’s security screening portfolio, including CT scanners, checkpoint solutions, trace detection, and integrated management platforms.
- Act as a technical escalation point, resolving complex issues, conducting root cause analysis, and coordinating with global engineering and product teams to implement sustainable solutions.
- Mentor and train junior engineers and airport staff in system operations, troubleshooting, and compliance, fostering a knowledge-sharing culture and strengthening first-line support.
- Collaborate with airport authorities, government agencies, and internal service management teams to ensure SLA compliance, regulatory alignment, and optimal system availability.
- Provide input into service improvement initiatives, influencing maintenance strategies, product enhancements, and operational procedures to maximize reliability and reduce downtime.
- Manage compliance documentation, service reports, and performance KPIs, supporting audits and contractual commitments while highlighting opportunities for operational efficiency.
- Recognized for maintaining >95% uptime across critical aviation security infrastructure, directly contributing to passenger flow efficiency and regulatory compliance.
- Trusted by management to take on lead responsibilities during escalations and system upgrades, demonstrating capability to manage priorities, stakeholders, and technical outcomes in high-pressure environments.
Service Technician
Wedderburn
07.2021 - 04.2025
- Delivered end-to-end service support across industrial weighing systems, POS solutions, and food packaging machinery, ensuring reliable performance for large-scale FMCG and food manufacturing clients.
- Achieved NMI 6.1–6.3 and NATA certifications, guaranteeing compliance and accurate measurements across diverse client operations.
- Installed, calibrated, repaired, and maintained a wide range of equipment including slicers, mincers, weighing conveyors, tray sealers, and vacuum sealers, driving system uptime and operational efficiency.
- Oversaw installation projects and workforce planning, analyzing functional requirements and coordinating resources for local and national clients.
- Provided first and second-level technical support, acting as the primary escalation contact for troubleshooting and issue resolution.
- Managed project logistics by organizing labor, equipment, and material delivery to align with client requirements and deadlines.
- Partnered with leading food manufacturers (e.g., Coles, Woolworths, Huon Aquaculture, Tassal) to ensure equipment performance and compliance with industry standards.
- Recognized for maintaining high levels of accuracy, safety, and service quality across multiple environments, contributing to long-term client satisfaction and operational reliability.
Customer Service Representative
Yarra Trams
02.2018 - 05.2021
- Assisting passengers with directions, special events and support with service disruptions and replacement buses for the routes in Melbourne metropolitan.
- Verbal and written communication
- Problem solving
- Adaptability
- Interpersonal skills
- Risk assessment
- Scheduling
Commercial Cleaning Supervisor
ISS Facility Services
06.2018 - 07.2020
- I was responsible to look after a team of 40 members to clean and sanitize the university before and during its operation.
- Overseeing the entire cleaning crew ensuring all cleaning tasks are completed according to university standards.
- Assisted in the training of all commercial cleaning associates, ensuring that all associates have a complete understanding of ISS and university policy.
- Ensured all associates have sufficient cleaning supplies and the knowledge of how to use them.
- Delegating jobs, give instructions and answer the queries about cleaning process.
- Create a report for day manager, including requests and an overview of the night's cleaning.
- Maintained a cleaning success rate of more than 98 percent over 2 years.
Intern
Rural Electrification Corporation Limited
05.2016 - 07.2016
- I worked hands-on procurement and analysis of data to reduce costing by working on renewable energy projects and its financing throughout India.
Education
Bachelor of Technology - Mechanical and Automation Engineering
Guru Gobind Singh University
India07-2017
Master of Business Information Systems -
Torrens University
Melbourne, VIC08-2021
Skills
- Ansys
- AutoCAD
- Catia
- Designing
- Pronto XI
- Python
- Risk Assessment
- Scheduling
- Slack
- SolidWorks
- Thermal analysis
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Field Service Engineer-Level 2
Smiths Detection
04.2025 - Current
Service Technician
Wedderburn
07.2021 - 04.2025
Commercial Cleaning Supervisor
ISS Facility Services
06.2018 - 07.2020
Customer Service Representative
Yarra Trams
02.2018 - 05.2021
Intern
Rural Electrification Corporation Limited
05.2016 - 07.2016
Bachelor of Technology - Mechanical and Automation Engineering
Guru Gobind Singh University
Master of Business Information Systems -
Torrens University
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