Summary
Overview
Work History
Education
Skills
Timeline
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Rajat Soni

Perth,WA

Summary

Dynamic professional with extensive experience in operations management and customer service at Unity Fleet. Proven track record in enhancing team productivity and customer satisfaction through effective training and mentoring. Skilled in risk management and communication, adept at resolving conflicts and implementing efficient workflows to drive success.

Diligent Manager with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

5
5
years of professional experience

Work History

Supervisor and CSA

Unity Fleet
01.2023 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Customer Service Representative

Kings Transport
09.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Administrator

Toll Group
08.2019 - 07.2021


  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Education

MBA - Accounting

Holmes Institute
Melbourne, VIC
11-2021

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Operations management
  • Verbal and written communication
  • Safety protocols
  • Risk management

Timeline

Supervisor and CSA

Unity Fleet
01.2023 - 03.2024

Customer Service Representative

Kings Transport
09.2021 - 01.2023

Administrator

Toll Group
08.2019 - 07.2021

MBA - Accounting

Holmes Institute

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Rajat Soni