Summary
Overview
Work History
Education
Skills
Linkedin
University projects
References
Timeline
Generic

Rajat Sood

Mawson,ACT

Summary

Dynamic professional with a proven track record at Tiptop, enhancing sales performance through data-driven strategies and inventory management. Excelled in team collaboration and verbal communication, leveraging Python and Microsoft Office Suite to streamline operations. Achieved significant operational improvements, demonstrating a keen ability to anticipate customer needs and drive continuous innovation.

Overview

7
7
years of professional experience

Work History

Merchandiser

Tiptop
01.2024 - Current
  • Optimized product display layouts using data-driven strategies to enhance visibility and increase sales performance
  • Utilized inventory management systems to monitor stock levels, analyze sales trends, and generate performance reports for management
  • Developed strong relationships with store staff, coordinating with teams to streamline operations and improve product placement efficiency
  • Supported promotional campaigns by leveraging market data and providing insights to enhance campaign effectiveness

Supervisor and barista

Curator café and bar
01.2022 - 01.2024
  • Managed operations, staff scheduling, and workflow optimization using task management tools
  • Led team training, focusing on process automation and performance monitoring
  • Ensured compliance with safety protocols and data integrity using digital systems
  • Used inventory software to track stock and reduce waste
  • Troubleshot POS systems and supported digital payment processes

Restaurant manager

Daana restaurant
01.2022 - 01.2023
  • Utilized customer relationship management (CRM) systems to handle guest inquiries, track issues, and provide data-driven solutions
  • Managed incident resolution using workflow tools to ensure timely responses and high guest satisfaction
  • Collaborated with teams to troubleshoot and resolve operational challenges, escalating complex issues as necessary
  • Built guest loyalty through personalized service, leveraging data analytics to anticipate needs
  • Streamlined processes by implementing automated follow-up systems, driving continuous operational improvement

Customer service representative

KocharTech
01.2018 - 01.2021
  • Provided technical support to customers, troubleshooting software and hardware issues over various communication channels
  • Resolved customer inquiries efficiently, ensuring high satisfaction and adherence to company service standards
  • Utilized customer relationship management (CRM) systems to log interactions, track issues, and escalate complex cases
  • Collaborated with internal teams to resolve technical challenges and improve product knowledge
  • Maintained detailed documentation of customer interactions, solutions provided, and follow-up actions to enhance service delivery

Education

Master - Business informatics

University of Canberra
Canberra, ACT
05-2024

Bachelor - commerce

Guru Nanak Dev university
01.2020

Skills

  • Microsoft Office Suite
  • Written Communication
  • Verbal Communication
  • Time Management
  • Organizational Skills
  • Team Collaboration
  • Python
  • HTML

Linkedin

www.linkedin.com/in/rajat-sood-71043a332

University projects

Website development

Tasks:

  • Led the development of an interactive website using R for backend data processing and analytics.
  • Designed the front-end using HTML and CSS to create a user-friendly interface.
  • Integrated dynamic, real-time data visualizations using R Shiny.

Duties:

  • Managed the entire development process, including design, coding, testing, and deployment.
  • Collaborated with classmates and faculty to ensure the website met academic requirements and user needs.
  • Applied critical thinking and problem-solving to incorporate complex datasets with user-centric features.

Outcomes:

  • Delivered a fully functional, interactive website that enhanced user experience through real-time visualizations.
  • Improved my web development skills and proficiency in combining data analytics with front-end design.
  • Gained experience in managing a full project lifecycle in an academic setting.


Data analysis and visualisation

Tasks:

  • Conducted data analysis and visualization using R and GGobi to interpret large weather datasets.
  • Extracted, cleansed, and analyzed data to identify trends and patterns.
  • Created interactive visualizations to display seasonal weather variations and anomalies.

Duties:

  • Analyzed and processed complex weather data, ensuring accuracy and relevance.
  • Worked independently while coordinating with academic advisors to meet project objectives.
  • Utilized statistical and analytical skills to develop meaningful visual representations of the data.

Outcomes:

  • Produced dynamic visualizations that provided deeper insights into climatic behaviors.
  • Strengthened my ability to handle large datasets and transform raw data into accessible visual formats.
  • Demonstrated my capacity to use data-driven analysis to support academic research and decision-making.

References

1. Name: Shikha

    Company- Tiptop

    Position- Merchandiser

    Email-   ranashikha7837.rajput@gmail.com

    Ph.- 0450883214


2. Name: Brad Russell

    Company- Tiptop

    Position- Area Sales manager

    Email-   brad.russell@gwf.com.au

    Ph.- 0417215591

Timeline

Merchandiser

Tiptop
01.2024 - Current

Supervisor and barista

Curator café and bar
01.2022 - 01.2024

Restaurant manager

Daana restaurant
01.2022 - 01.2023

Customer service representative

KocharTech
01.2018 - 01.2021

Bachelor - commerce

Guru Nanak Dev university

Master - Business informatics

University of Canberra
Rajat Sood