Rajat Ummat
Rockbank,VIC
Summary
Seasoned professional with 17 years in customer service and management, enhancing customer experiences and driving growth. Expertise in security and risk management, implementing safety protocols to protect assets and improve efficiency. Skilled in adapting to changing environments, ensuring effective team operations and achieving objectives while streamlining access approval processes in secure settings.
Overview
10
10
years of professional experience
Work History
Security Officer
Wilson Security
Melbourne, VIC
02.2026 - Current
- Monitored premises to maintain safety and security of personnel and property.
- Guaranteed compliance with departmental security regulations and access protocols.
- Followed established security procedures and enforced company policies and regulations.
- Utilized Gallagher system for access card issuance and restricted area management.
- Streamlined access approval processes through collaboration with minister approvers.
- Managed reception desk operations, providing visitor access and temporary passes.
- Identified safety hazards and implemented corrective measures to enhance workplace safety.
- Delivered exceptional customer service during face-to-face interactions and phone communications.
Aviation Protection Officer(Airside & Ramp)
MSS/ISS Security
03.2024 - 01.2026
- Enhanced airport security by conducting thorough passenger and luggage screenings.
- Reduced risk of security breaches by maintaining strict access control measures for airport facilities.
- Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.
- Checked vehicles and personnel ASICs on airside to ensure compliance with security protocols.
- Screened individuals at gates entering airside, verifying valid ASIC and ADA credentials.
- Monitored premises to ensure safety and security of personnel and property, contributing to a secure airport environment.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Addressed passenger concerns and answered questions related to aviation protection procedures, ensuring clarity and understanding.
- Completed ongoing training to enhance knowledge and skills in aviation protection operations.
Burger Love Manager
Melbourne Vic
03.2022 - 01.2023
- Managed stock control and inventory, coordinated staff schedules, ensured compliance with health and hygiene procedures, delivered high-level customer service, controlled costs, resolved customer complaints, created promotional deals, and planned menus.
- Led team to streamline operational processes, enhancing efficiency and reducing turnaround time.
- Streamlined operations by prioritizing critical tasks, enhancing workflow and supporting team efficiency.
- Implemented performance metrics to monitor staff productivity, driving accountability and performance improvements.
- Developed training programs for new employees, enhancing onboarding experience and ensuring consistent performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Management Liberty Reservoir/Craigieburn
Melbourne, VIC
09.2018 - 01.2021
- Managed stock control and inventory, forecasted future orders, compiled staff rosters, handled cash and banking, ensured efficient store operations and high presentation standards, resolved customer complaints, and adhered to business policies.
- Efficiently managed time to complete tasks within deadlines, contributing to smooth store operations.
- Demonstrated respect and friendliness while assisting customers and team members, fostering a supportive work environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Liberty Preston
Melbourne, VIC
02.2016 - 01.2019
- Managed stock control and inventory, forecasted future stock orders, compiled staff rosters, handled cash and company banking, ensured efficient store operations and high presentation standards, resolved customer complaints, and adhered to business policies.
- Demonstrated organization by managing tasks and prioritizing responsibilities effectively.
- Prioritized and scheduled tasks to maximize productivity and meet deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills in managing multiple projects, ensuring timely completion and alignment with goals.
Education
Advance Diploma in Hospitality Management -
Amberley Institute Of Education
Melbourne, VICDiploma in Business Management -
Australian Institute Of Education
Melbourne, VICCertificate III & IV in Commercial Cookery -
Carrick Institute Of Education
Certificate II In Security Operations
Technical Advanced Training
Melbourne,VICCertificate II In Transport Security Operations
Technical Advanced Training
Melbourne,VICSkills
- Surveillance coordination
- Access control management
- Security compliance
- Emergency response training
- Incident reporting
- Regulatory awareness
- Secure customer interaction
- Client and staff communication
- Multitasking and prioritization
- Proactive problem solving
- Adaptability in diverse environments
- Integrity and ethics
References
To be provided if required
Timeline
Security Officer
Wilson Security
02.2026 - Current
Aviation Protection Officer(Airside & Ramp)
MSS/ISS Security
03.2024 - 01.2026
Burger Love Manager
Melbourne Vic
03.2022 - 01.2023
Management Liberty Reservoir/Craigieburn
Melbourne, VIC
09.2018 - 01.2021
Liberty Preston
Melbourne, VIC
02.2016 - 01.2019
Advance Diploma in Hospitality Management -
Amberley Institute Of Education
Diploma in Business Management -
Australian Institute Of Education
Certificate III & IV in Commercial Cookery -
Carrick Institute Of Education
Certificate II In Security Operations
Technical Advanced Training
Certificate II In Transport Security Operations
Technical Advanced Training