SRILAKSHMI NANDIPATI

Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
Resolved escalated customer issues in a timely manner.
Generated daily, weekly and monthly reports on key performance indicators.
Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Supervised and trained customer service team members to provide exceptional service, driving retention, and satisfaction.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Answered customer inquiries and provided accurate information regarding products and services.

Developed strong relationships with customers by providing personalized assistance and support.

Provided excellent customer service to resolve customer complaints in a timely manner.

Provided exceptional customer service to ensure customer satisfaction.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Solid experience in Manual & Quality Testing
Exceptional proficiency in Data Analysis and working across the full STLC & SDLC
Working knowledge of the general testing landscape, frameworks, trends and emerging technologies
Highly analytical and excellent problem solver with laser focus on bug fixing and improving application performance
Experience and highly proficient with Functionality Testing, GUI Testing, Integration Testing, Regression Testing & User Acceptance Testing
Excellent experience with test planning, test case and test script creation, test execution & result analysis -Writing SQL Queries
Experience in manual execution of API testing using Postman
Understanding of design & execution of test cases using MAVEN
High level understanding of Selenium
High oral and written communication skill ability to work cross functionally within the business and local, national, regional and international teams
Sound ability to integrate various business processes across different applications and test environments