RAJAVI VYAS

Demonstrated exceptional leadership by overseeing payroll implementation, resulting in a phenomenal success rate of 87% within two years. Spearheaded the implementation of the Data Management and Project Management software within the ADP Australia Implementation team to increase efficiency by 79%.

• Lead System Integration & Implementation to achieve organizational objectives. Oversee seamless transition from planning to execution from post-sales to Client handover.
• Liaison with stakeholders & technical, cross-functional teams, facilitating communication, alignment of expectations, and delineating potential risks to mitigate delays & errors with an NPS of 8.5.
• Foster agile methodologies and continuous improvement to deliver measurable results aligned with business goals.
• Recognized for successfully implementing process enhancements that significantly contributed to organizational goals.

Leverage expertise in HubSpot implementation and SAP solutions to drive client success Proven ability to deliver innovative solutions and achieve exceptional results by a 25% increase in resource utilization.

• Accountable for overseeing Service Management, Incident/Change Management, and continuous modification of scope, budget and plans.
• Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
• Collaboration with Product Service lines and partner organizations to identify & implement solutions for the customer and manage risks.
• Promote collaboration sessions to understand customers' unique business processes and objectives to seamlessly connect with current operations while maintaining customer satisfaction.

Contribute to project success by providing comprehensive administrative support to the Senior Project Manager. Manage project timelines, coordinate resources, and ensure seamless project execution.

• Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions to contribute to process improvement initiatives.
• Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
• Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
• Coordinate with design, development, and customer support teams.
• Track project progress and report to project managers.

Drive data-driven decision-making and process optimization. Conduct in-depth data analysis to identify trends, risks, and opportunities. Develop and implement data-driven strategies to improve project efficiency and effectiveness.

• Contributed to the development of 10-14 project proposals and business cases, articulating value propositions and anticipated return on investment for key stakeholders.
• Gather and organize information on project requirements and plan for the implementation procedures.
• Analyze data gathered and work on developing the discovery database and workflows.
• Provide consultation to all offices concerning ESI for collections, processing, review and production.
• Prepare data and train clients in the use of new forms, reports, procedures or equipment, according to corporate requirements.
• Generating Suggestions and engaging in problem-solving activities to support teamwork and daily, weekly and monthly reporting.

Drive data-driven decision-making and process optimization. Conduct in-depth data analysis to identify trends, risks, and opportunities. Develop and implement data-driven strategies to improve project efficiency and effectiveness.

• Implemented large-scale SaaS implementations and worked on ongoing servicing of Voice of Customer (VOC) and Voice of Employee (VOE) on the Digital product portfolio as part of the Professional Services team.
• Managed technical configuration workshops for Feedback management (Survey), Closed-loop feedback process, Data integration and Reporting.
• Managed projects for small to medium clients, and carried out project management activities such as risk management, budget management, resources management, etc.
• Leveraged Best practices and industry expertise to align strategy with the overall business objectives of a larger omnichannel program.
• Worked closely with PM, the team of analysts, Product & Engineering and Support teams for ongoing client services & expansions.