Summary
Overview
Work History
Education
Skills
Programming / Software Skills
Accomplishments
References
Projects
Timeline
Generic

Rajbir Nijjar

Glenwood,NSW

Summary

A self motivated and disciplined computer science graduate with a excellent work ethic with practical experience in IT & Finance . Equipped with a comprehensive understanding of security principles and data methodologies, as well as expertise in designing, developing, and maintaining secure web applications. Proficient in multiple programming languages and frameworks, with a keen eye for detail and a commitment to delivering high-quality work. A motivated team player with excellent problem-solving and communication skills, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Server / Shift Leader

Tandoori Sizzler
07.2019 - 02.2022
  • Demonstrated high level customer service.
  • Trained new employees and delegated tasks and responsibilities.
  • Maintained clean and well-organized work area at all times
  • Followed and abided restaurant policies and regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled phone calls in a professional manner in regards to orders and other customer inquires.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Built a rapport with regular customers.

Desktop Support Engineer

TAL Australia
03.2022 - 09.2022
  • Troubleshooted potential software problems and eliminated them before issues escalated.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Documented known fixes and all support activities and resolutions for future reference.
  • Monitored systems during operation to maintain system integrity.
  • Analyzed issues to identify troubleshooting methods needed for the issue at hand.
  • Resolved & received user requests using communication via email ,phone and a ticketing system
  • Assisted with user account management such as password resets, and access rights.
  • Learnt and demonstrated the ability to tackle a problem by using a logical, systematic and sequential approach
  • Utilized Microsoft Office software packages such as MS WORD, MS EXCEL, and MS ACCESS.
  • Utilized software and os deployment using Microsoft System Center Configuration Manager (SCCM)
  • Utilized ITSM tools such as Zendesk to simplify user support.
  • Communicated technical information in a clear and concise manner to non-technical users.


Intern - Web Developer

AIDTECH
03.2023 - 06.2023
  • Built a service provider website containing wiki software that allows users to add a service entry into our website database to simplify the process of individuals finding help services online.
  • Worked with a team of 3 members including myself and with a client.
  • Had regular team & client meetings on a weekly basis to discuss development progress and updates and obtaining feedback from client for continuous improvement.
  • Utilized HTML, CSS, and JavaScript to build responsive and user-friendly web pages, ensuring a seamless user experience across different devices.
  • Integrated back-end functionalities using the programming language PHP to connect the web application with an SQL database and external APIs.
  • Developed a comprehensive project plan, including a systems and analysis report, task assignment, and project milestones, to ensure efficient project execution.
  • Coordinated with the development team to resolve technical challenges, and ensure adherence to project specifications to meet clients expectations.
  • Successfully launched the wikihelp web platform on clients server, meeting all project objectives, and achieving positive client feedback.
  • Also made the web platform responsive and functional on mobile devices.

Loan/Customer Service Officer

Credit Corp Group
09.2023 - 06.2024
  • Utilized software's such as FinPower and Integate
  • Enhanced customer satisfaction by efficiently addressing and resolving financial inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of finance knowledge to effectively assist customers with accurate information and recommendations.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Facilitated communication between clients and internal teams to address concerns promptly and effectively.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Demonstrated adaptability in managing diverse calls while maintaining a steadfast focus on quality outcomes.
  • Improved overall workflow efficiency by implementing standardized procedures across the department.
  • Kept account & addressed clients financial information informatively
  • Participated in meetings with team to discuss challenges & identifying opportunities for growth and development.

Education

Bachelor of Computer Science -

Western Sydney University
Sydney, NSW
06.2023

High School Diploma -

Glenwood High School
Glenwood, NSW
09.2017

Skills

  • Flexible and Adaptable
  • Excellent Communication
  • Written Communication
  • Dependable and Cooperative
  • Attention to Detail
  • Critical Thinking
  • Resilient
  • Composed Under Pressure
  • Fast Learner

Programming / Software Skills

  • C++ / C
  • Java / Javascript
  • HTML / XML / CSS / PHP / SQL
  • Python
  • Swift
  • Xcode / Android Studio
  • Microsoft office / Azure
  • Unix / Linux
  • WordPress
  • Zendesk


Accomplishments

    Bachelor of Computer Science w/ Major in Cyber Security - June 2023

    Higher School Certificate - September 2017

References

Irshad Mulla 

Phone: 0415267860

Email: irshadmulla7_wsc@indeedemail.com 


Nathan Campbell

Phone: 0468965146

Email: nathanTALAUS@gmail.com


Anthony York 

Phone: 0418212766 

Email: anthonyyork001@gmail.com


Stanley Chung

Phone: 0413727286

Email: schung@creditcorp.com.au


Projects

Student Record System Application


  • Built a mobile application that allows users to create, insert, edit, delete student record details such as name, DOB, student ID, course, enrollment status, attendance, and examination result.
  • Designed and developed this mobile application using Xcode and Android Studio so the application can be available for both android and IOS users.
  • Utilized Xcode and Android Studio to write clean and well-structured code with the languages swift and java, following best practices and design patterns.
  • Implemented data storage and retrieval functionality using appropriate databases or storage mechanisms to securely store student record information.
  • Conducted thorough testing and debugging of the application to identify and fix any issues, ensuring a smooth user experience.


Timeline

Loan/Customer Service Officer

Credit Corp Group
09.2023 - 06.2024

Intern - Web Developer

AIDTECH
03.2023 - 06.2023

Desktop Support Engineer

TAL Australia
03.2022 - 09.2022

Server / Shift Leader

Tandoori Sizzler
07.2019 - 02.2022

Bachelor of Computer Science -

Western Sydney University

High School Diploma -

Glenwood High School

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Rajbir Nijjar