Rajbir Singh
42 Brookmont Boulevard Andrews Farm SA,Australia
Summary
Accounting and administration professional with 10 years of customer service experience. My aim is to bring enthusiasm and commitment to every role I undertake. My professional path is characterized by a commitment to meaningful learning and a dedication towards positive contribution in diverse environments.
Overview
24
24
years of professional experience
Work History
Lodge and Pay Officer – APS 2 – Debt Assist
Australian Taxation Office
03.2025 - Current
- Processing Interest & Penalties requests from taxpayers and tax agents following EKM procedures and legislation from various Practice Statement Law Administrations (PSLAs).
- Processing deferral requests from tax agents, identifying if their requests meet the legislation.
- Engaging with clients and stakeholders regarding tax matters through multiple channels such as tax agent portal, business portal and inbound and outbound correspondence.
- Resolving complex agent and client enquiries through analytical thinking and problem-solving frameworks following EKM procedures, policy and legislation.
- Promoting online self-services, guiding clients through systems such as My Gov, ATO Online.
- Analyzing the information provided by the taxpayers and tax agents for decision-making.
- Collaborating effectively as a team to deliver optimal results for clients.
Store Operations (Team Member Dairy Department) (Department Manager occasionally)
Coles Supermarkets
01.2014 - 01.2025
- Providing exceptional customer service.
- Demonstrating the ability to operate efficiently both independently and collaboratively in a fast-paced environment.
- Addressing and resolving customer issues and inquiries, both in-store and via telephone communication.
- Offering assistance and guidance to team members during demanding circumstances.
- Providing real-time guidance and recommendations in accordance with established policies, procedures, and my customer service expertise.
- Achievements: Being asked to serve as a Department Manager as required to ensure the smooth running of department operations. Received two recognitions for delivering outstanding customer service.
Administrator/Operations Manager
P.R.A.S. Co. Pty Ltd Adelaide (used car dealer and taxi business operator)
01.2008 - 01.2014
- Managing the administrative and clerical operations of the organization.
- Checking daily worksheets submitted by the fleet drivers.
- Recording and Maintaining account books.
- Managing cash transactions and ensuring timely deposits into the company's bank account.
- Updating and submitting daily online reports of usage and other records.
- Preparing dashboard reports detailing revenue generated by each fleet in comparison to registered numbers, as well as summarising payouts to fleet drivers.
- Collecting and recording daily revenue generation from fleet drivers.
- Purchasing cars at public auctions and reselling pre-owned cars.
- Updating staff on any latest updates or changes.
- Achievements: I started as a bookkeeper for them and offered to work as an operations manager within 2 years. Managed the whole business independently by demonstrating the ability of managing the full-scale operations independently.
Internal Auditor/Bookkeeper
Kailash Deep & Company Chartered Accountants, India
01.2003 - 01.2007
- Cash book journals and bank vouchers auditing.
- Auditing bank reconciliation statements.
- Assistance in finalization of accounts and statutory audits.
- Bank reconciliation statements auditing.
- Maintaining and updating accounting records using current computer systems.
- Auditing of company accounts, financial institutions like Banks, manufacturing units & educational institutions and co-operative societies.
- Preparing and lodging of IT returns of individuals, businesses, companies, and corporations.
Client Sales Assistant
G.S. ENTERPRISES (Mobile Trader) India
01.2002 - 01.2003
- Provide soothing experience to clients with high class interaction levels and thus building relationship bonding as well.
- Maintain Data of acquired clients & their personal details.
- Giving them calls off and on as on new product launch or client favoring schemes and thus building stronger relations and trust.
- Achieving targets by multiplying sales through best client experiences and upselling products with every purchase.
Education
Certificate IV - Accounting and Bookkeeping
TAFE SA
01.2020
Diploma - Tax Agent
H&R Block
01.2009
Diploma - E-commerce
Sikkim Manipal University
01.2003
Diploma - Computer Science
IIS Infotech Limited
01.2001
Certificate - Basics of Computer Fundamentals
IIS Infotech Limited
01.1999
Timeline
Lodge and Pay Officer – APS 2 – Debt Assist
Australian Taxation Office
03.2025 - Current
Store Operations (Team Member Dairy Department) (Department Manager occasionally)
Coles Supermarkets
01.2014 - 01.2025
Administrator/Operations Manager
P.R.A.S. Co. Pty Ltd Adelaide (used car dealer and taxi business operator)
01.2008 - 01.2014
Internal Auditor/Bookkeeper
Kailash Deep & Company Chartered Accountants, India
01.2003 - 01.2007
Client Sales Assistant
G.S. ENTERPRISES (Mobile Trader) India
01.2002 - 01.2003
Diploma - Tax Agent
H&R Block
Diploma - E-commerce
Sikkim Manipal University
Diploma - Computer Science
IIS Infotech Limited
Certificate - Basics of Computer Fundamentals
IIS Infotech Limited
Certificate IV - Accounting and Bookkeeping
TAFE SA