Rajeev Balendra
Clarinda,VIC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
13
13
years of professional experience
Work History
Data Analyst Internship
MVP Studio
08.2024 - 12.2024
- Collaborated with cross-functional teams to analyse customer feedback and identify trends, leading to tailored services that improved client satisfaction
- Streamlined reporting processes to deliver timely insights, enabling faster resolution of customer queries and concerns
Land Surveyor/Draftsman
Land Management Surveys/CAF Consulting
01.2016 - 07.2024
- Liaised with clients and stakeholders to ensure their needs were met, providing clear communication and timely updates on project progress
- Managed multiple surveying projects simultaneously, delivering accurate survey plans and reports within tight deadlines
- Trained junior surveyors and draftsmen on best practices, improving team efficiency and output quality
Pre-press/Head Graphic Designer
Melbourne Signs
06.2015 - 12.2015
- Managed client relationships by addressing signage requirements, providing quotes, and ensuring timely delivery of products
Pre-press/Graphic Designer
Central Sign Company
09.2011 - 05.2015
- Provided technical support and troubleshooting for software issues, ensuring customer satisfaction and meeting sales targets
Education
Graduate Certificate - Professional Data Analytics
Swinburne University of Technology
11.2023
Bachelor of Technology - Information Systems
Swinburne University of Technology
01.2007
Skills
- Effective Communication Skills
- Clear Verbal Communication
- Proficient Technical Skills
- Effective Time Coordination
Timeline
Data Analyst Internship
MVP Studio
08.2024 - 12.2024
Land Surveyor/Draftsman
Land Management Surveys/CAF Consulting
01.2016 - 07.2024
Pre-press/Head Graphic Designer
Melbourne Signs
06.2015 - 12.2015
Pre-press/Graphic Designer
Central Sign Company
09.2011 - 05.2015
Bachelor of Technology - Information Systems
Swinburne University of Technology
Graduate Certificate - Professional Data Analytics
Swinburne University of Technology
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