Accomplished retail leader with extensive experience in managing operations, inventory, and team training. Skilled in leveraging market insights to inform strategic trading decisions and drive sales growth. Passionate about creating a high-performance culture that prioritizes customer satisfaction and operational excellence.
Overview
18
18
years of professional experience
Work History
Trading manager
Coles supermarket
Burwood, Australia
07.2024 - Current
Managed daily trading operations and inventory levels for product availability.
Analyzed market trends to inform trading strategies and purchasing decisions.
Trained team members on trading protocols and best practices for efficiency.
Developed promotional plans to enhance product visibility and sales performance.
Oversaw stock management systems for accurate tracking of inventory levels.
Prepared reports on portfolio performance, compliance issues, and other relevant topics.
Passenger service agent
DNATA Airport Services Pty Ltd
Sydney, Australia
09.2023 - 10.2024
Deliver a high standard of customer service for all client airlines.
Carry out passenger check in duties and boarding pass.
Ensure that necessary paperwork and reporting is completed on time.
Building strong working relationships with all dnata Airport Services staff/delegates.
Follow direction during shift to achieve required timely aircraft scheduled departures (100% on time performance).
Commitment to the company values and SOP and Asic procedures.
Rostering.
Team management.
Identify current and future trends that appeal to the consumers.
Operating tills.
Sydney International Airport
Assistant Store Manager
Eg Ampol fuel
Lewisham, NSW
03.2020 - 08.2023
Assisted in managing daily store operations and staff scheduling.
Trained new employees on customer service and safety protocols.
Coordinated inventory management and stock replenishment processes.
Implemented promotional displays to enhance product visibility and sales.
Monitored compliance with company policies and procedures during shifts.
Managed cash handling procedures and ensured accurate financial reporting.