Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

RAJEEV BURUGAPALLY

Camberwell,VIC

Summary

Currently working as an IT analyst in Cenitex working for Victorian Government regarding all IT issues with over 3 years of Experience in System administration, Network Troubleshooting, Security issues, Office 365. Completed Master of Science in Network Systems from Swinburne University of Technology with strong skills in networks and security, web development, and database tools. Professional Competencies include exceptional ability for troubleshooting, optimizing computer networks, Network Security, and strong communication skills. Completed network projects which included network design and security such as securing a company from threats by and establishing network connectivity between different branches. High proficiency in configuring Cisco Switches and Routers which includes cabling and configuring of switches and routers. Certified CompTIA Security+ professional. Completed CCNA R&S, CCNA security from Cisco Network academy at Swinburne University. Currently looking to secure a new role to enhace my career.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Analyst - Cenitex

Cenitex
09.2022 - Current
  • Assisting the user with VPN, Office 365, MFA, Zscaler, Account lockouts, Password resets, Login issues, desktop issues, Application issues
  • Managing the user accounts in Active Directory and supporting end-user and group policy in Active directory Environment
  • Escalating issues to different teams based on the query and following up with the team when user needs assistance with the incidents/requests
  • Accurately identifying, logging and resolving technical problem within the ServiceNow ticketing system
  • Provisioning Application licenses in GIPS and managing the user accounts
  • Actioning the requests of the users in ServiceNow on day-to-day basis
  • Actioning manual software installation requests and packaged installation requests on Cenitex managed desktops and devices
  • Resetting RSA pins and assisting the users with the issues
  • Assigning RSA Software and Hardware tokens to the user as requested by the users
  • Ability to identify and resolve ICT related problems as per priority
  • Working experience with security tools like Zscaler, Cylance, Forescout, CyberArk
  • Good working knowledge on CyberArk, UEM console, VmWare Horizon, IBM notes, Remote desktop assistance.
  • Managing Onboarding and Offboarding in GIPS

System Administrator

Bisam Consulting
08.2020 - 12.2021
  • Provisioned new software and hardware for use, following established security policies.
  • Diagnosed and resolved hardware and software issues.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Identified issues, analyzed information and provided solutions to problems.
  • Monitoring system performance and troubleshooting issues
  • Providing Technical Support to clients.
  • Managing User account and Group Policies in AD.

IT Support Engineer

Ignite
01.2022 - 08.2022
  • Installing, Maintaining and Upgrading and successfully setting up company hardware
  • Troubleshooting company hardware, network, printers for any issues and resolving issues with suitable problem resolution
  • Ensured all incidents and requests are properly received and assigned appropriately to technical support team
  • Updating clients regarding issues based on service now requests
  • Implementing multi factor authentication in companies PCs/Laptop in order to defend cyber threats
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Monitored systems in operation and quickly troubleshoot errors.

Network Technical Support

More Telecom/ Tangerine
04.2020 - 07.2020
  • Analysing problems and determining and implementing appropriate solutions
  • Guided customers with appropriate problem resolutions
  • Resolved technical issues requests efficiently including remote troubleshooting
  • Maintained and regularly updated customer incidents in CRM
  • Provided technical network troubleshooting and configured different NBN connection types with appropriate resolutions
  • Assisted users with VoIP configurations and communicating with provisioning and customer service team regarding activating network connection
  • Suggested users to maintain strong level passwords for their network
  • Escalated issues to NBN by providing details required for troubleshooting and testing
  • Met with team personnel to share details of discovered issues and recurrent custom complaints
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Education

Master of Science - Network Systems, Cyber Security Specialisation

Swinburne University
Melbourne, VIC
07.2019

Bachelors of Engineering - Computer Science Engineering

Osmania University
Hyderabad, India
05.2016

Professional Year Program -

William Light Institute
Melbourne, VIC
01.2021

Skills

  • IT Troubleshooting
  • System Maintenance
  • Cybersecurity
  • ITIL Knowledge
  • IT Asset Management
  • Network Administration
  • Troubleshooting
  • Proficient in coding language's like Python, HTML, CSS, JavaScript
  • Strong knowledge and working Experience in Microsoft AD, Intune, CyberArk, Zscaler, GIPS, AD, Office 365, VMWare, Cylance
  • Working Experience in Ticketing Tools like ServiceNow and Remedy
  • Good Knowledge on Cybersecurity tools Sentinel, Microsoft Defender, ProofPoint, Mimecast
  • Good Knowledge on Database tools like PowerBI and Access

Accomplishments

2022-04 CompTIA Security+ Certified Professional

2023-11 Microsoft Certified: Security, Compliance, and Identity Fundamentals

2017-08 CCNA Security From Cisco Network Academy

2018-04 CCNA Routing and Switching From Cisco Network Academy

Certification

  • 04/2022, CompTIA Security+ Certified Professional
  • 11/2023, Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • 08/2017, CCNA Security From Cisco Network Academy
  • 04/2018, CCNA Routing and Switching From Cisco Network Academy

Additional Information

I'm an Australian Citizen

Timeline

IT Analyst - Cenitex

Cenitex
09.2022 - Current

IT Support Engineer

Ignite
01.2022 - 08.2022

System Administrator

Bisam Consulting
08.2020 - 12.2021

Network Technical Support

More Telecom/ Tangerine
04.2020 - 07.2020

Master of Science - Network Systems, Cyber Security Specialisation

Swinburne University

Bachelors of Engineering - Computer Science Engineering

Osmania University

Professional Year Program -

William Light Institute
RAJEEV BURUGAPALLY