Rajeev Konkayala
Deer Park,Victoria
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Account Manager
Telstra
09.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Business Development Executive
Byjus Think And Learn
04.2018 - 04.2018
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented innovative business development strategies to increase customer base and expand market share.
Customer Service Representative
IEnergizer
03.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
MBA - International Business
Latrobe University
Bundoora, VIC12.2021
Bachelor of Science - Aerospace Engineering
Amity University
Noida04.2018
Skills
- Revenue Generation
- Needs Analysis
- Account Management
- Lead Prospecting
- Converting Leads
- Client Relationship Management
- Contract Negotiation
- Sales Development
- Business Development and Planning
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
- Upselling
Timeline
Account Manager
Telstra
09.2022 - Current
Business Development Executive
Byjus Think And Learn
04.2018 - 04.2018
Customer Service Representative
IEnergizer
03.2016 - 03.2018
MBA - International Business
Latrobe University
Bachelor of Science - Aerospace Engineering
Amity University
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