Rajendra Pokhrel
Melbourne
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
VICPiling
03.2021 - Current
- Maintained accurate records of customer interactions within company CRM system.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with team members to ensure timely resolution of service issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of service changes.
Clinic Operation Assistant Manager
East Doncaster Medical Group
02.2019 - 02.2021
- Managed inventory systems for medical supplies, ensuring availability and minimizing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organised clinic environment to enhance the customer experience.
- Improved patient satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and patients.
Owner/Operator
Downunder Curry
04.2011 - 12.2018
- Managed daily operations, ensuring efficient workflow and high service standards.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, optimizing stock levels to reduce costs.
- Trained and mentored staff, fostering a collaborative work environment.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed financial responsibilities such as preparing and lodging Business Activity Statements (BAS), budgeting, cash flow management, and ensuring compliance with tax and regulatory requirements.
Education
Bachelor's in Management Accounting -
Swinburne University
Melbourne, VIC11-2006
Diploma of Marketing And International Trade - Commerce
Chalmers Business College
Melbourne, VIC11-1999
Skills
- Customer service and satisfaction
- Data entry
- Decision-making
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Conflict resolution
- Operations management
- Inventory management
Timeline
Customer Service Representative
VICPiling
03.2021 - Current
Clinic Operation Assistant Manager
East Doncaster Medical Group
02.2019 - 02.2021
Owner/Operator
Downunder Curry
04.2011 - 12.2018
Bachelor's in Management Accounting -
Swinburne University
Diploma of Marketing And International Trade - Commerce
Chalmers Business College