RAJENDRA N. SAHA
Leppington
Summary
Experienced Senior Accounts Officer with a strong background in managing financial operations, accounts receivable, and end-of-month/year closures. Skilled in financial planning, reporting, debt recovery, and reconciliations, with a proven record of accuracy and compliance. Brings leadership in process improvement and team coordination across not-for-profit and corporate settings. Known for analytical thinking, adaptability, and dependable problem-solving in dynamic environments.
Overview
15
15
years of professional experience
Work History
Senior Accounts Officer
Proveda Limited
07.2024 - Current
- Supervised accounting department operations and team of 5 employees.
- Managed day-to-day accounts transactions ensuring timely and accurate processing of all financial information
- Coordinated accounts officer activities including work planning, performance management, and staff training
- Performed monthly customer account reconciliations and prepared accurate customer balance reports
- Led accounts receivable processes including monthly statements and ad hoc reporting for stakeholders
- Executed comprehensive debt recovery processes by identifying, assessing, and investigating debt issues to ensure appropriate fund recovery
- Maintained professional relationships with customers, suppliers, and stakeholders while resolving queries promptly
- Escalated complex issues appropriately while maintaining high customer service standards
- Prepared and lodged funding claims within specified timeframes, ensuring timely receipt of government funding
- Liaised with government departments to resolve claim discrepancies and funding issues
- Participated in benchmark exercises by providing required information and responding to enquiries
- Prepared financial acquittal reports to government bodies with accuracy and timeliness
- Supported comprehensive month-end and year-end closure processes including bank account and credit card reconciliations, general ledger account reconciliations, journal entries and adjustments, and audit preparation
- Managed and coordinated external financial audits for multiple entities according to audit schedules
- Provided audit support and documentation to meet compliance requirements and timeframes
- Maintained compliance with organizational quality management systems and policies
- Developed and reviewed Standard Operating Procedures (SOP) bi-annually to ensure current and accurate workflows
- Identified opportunities for process improvement and innovation in finance operations
- Facilitated investigation and resolution of complaints related to customer invoices and payments
- Financial Operations Management
- Debt Recovery & Customer Relations
- Compliance & Reporting
- Month-End & Year-End Processes
- Quality Management & Process Improvement
- Oversaw financial reporting and analysis to ensure compliance with regulatory standards.
- Led budget preparation and forecasting processes, enhancing fiscal responsibility across departments.
- Analyzed variances in financial performance, providing actionable insights for senior management decisions.
- Collaborated with cross-functional teams to align financial strategies with organizational goals.
Accounts Officer
Proveda Limited
07.2019 - 06.2024
- Processed high volume accounts payable and receivable transactions (approximately 400 invoices per week)
- Managed financial transactions, ensuring accuracy and compliance with company policies.
Streamlined accounts reconciliation processes, enhancing efficiency and reducing discrepancies.
Developed and implemented internal controls to safeguard financial assets.
Coordinated month-end closing activities, ensuring timely financial reporting. - Accurately prepared and processed invoices and reimbursements with weekly payment runs
- Prepared weekly and monthly payable reports and monthly Aged Receivable Reports with analysis
- Managed purchase order reconciliations against supplier invoices including coding prior to payments
- Performed general ledger reconciliations for month-end and processed bank and credit card reconciliations
- Managed weekly and monthly customer billings and prepared monthly and quarterly financial statements
- Monitored accounts inbox and responded to enquiries while managing debtor’s follow-up
- Processed NDIS claiming and reconciliation of revenues between systems
- Set up customer profiles and payment collections in the system
- Investigated and responded to internal enquiries regarding customer accounts
- Managed financial transactions, ensuring accuracy and compliance with company policies.
- Streamlined accounts reconciliation processes, enhancing efficiency and reducing discrepancies.
- Developed and implemented internal controls to safeguard financial assets.
- Coordinated month-end closing activities, ensuring timely financial reporting.
Administrator, Accounts and Client Services (Vendor and Equipment Finance)
S E Rentals PTY LTD
02.2016 - 06.2019
- Conducted daily bank reconciliations and identified payments from vendors and clients for proper allocation
- Receipted all payments on billing system Insyston Operations and created payment remittance reports
- Issued monthly invoices to vendors and prepared month-end processes and reports
- Prepared weekly financier reports and manually invoiced high-value clients outside the billing system
- Managed Xero data entry with daily journal entries under designated General Ledger accounts
- Performed monthly reconciliation of financier reports with portfolio invoices and month-end Balance Sheet reconciliation
- Generated asset depreciation and amortization schedule reports from Insyston Operations ERP system
- Managed arrears collection through phone calls and sending dishonor letters and arrears reminder notices
- Assisted with payout calculations and generated payout invoices for the payouts team
- Provided assistance in managing the company's inertia portfolio as a secondary income stream
- Key Duties and Responsibilities
- Managed office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented administrative procedures to enhance productivity and efficiency.
Team Leader, Business Service Centre, Business and Corporate Banking
Commonwealth Bank of Australia
07.2014 - 01.2016
- Led an inbound merchants support team within the business service centre
- Assisted in Business Banking national project initiatives and reported outcomes
- Drove productivity and improvements across teams through continuous improvement programs
- Developed and maintained performance reporting including staff productivity and key performance metrics
- Managed performance and development by coaching staff through various development plans
- Addressed customer needs, resolved complaints, and acted as escalation point for staff
- Interacted with customers to facilitate retention and conducted outbound calls to identify business opportunities
- Built networks with internal and external stakeholders and established valued relationships
- Demonstrated Sales and Service principles and ensured team applied them effectively
- Duties & Responsibilities
- Mentored junior staff, fostering skill development and enhancing team performance.
- Led team in executing operational strategies, ensuring efficient workflow and high-quality outcomes.
- Implemented training programs to enhance team competencies and adapt to changing business needs.
Point of Reference Specialist, 2nd Level Support Merchant Services, Business and Corporate Banking
Commonwealth Bank of Australia
07.2012 - 06.2014
- Provided ongoing support to 1st level associates facing difficulties in handling queries
- Handled escalations and customer complaints while providing resolutions
- Served as first point of contact for high-value clients (Bunnings, David Jones, Caltex, Metcash) for technical issues
- Reported technical incidents and bank outages while raising tickets as necessary
- Escalated complex queries to IT department and 3rd level support
- Answered merchant-related queries from client relationship managers
- Provided training to associates through various training sessions
- Duties and Responsibilities
Business Service Centre Associate, Merchant Services, Local Business Banking
Commonwealth Bank of Australia
01.2011 - 06.2012
- Answered incoming phone calls and responded to clients' requests with professionalism
- Provided superior service and support for B&PB transactional banking channels and products including EFTPOS
- Accurately logged all incoming and outgoing calls and monitored completion of clients' requests
- Investigated and provided solutions to client enquiries using procedures and relevant support systems
- Provided critical after-hours support to customers from various banking services
- Provided Corporate and Business Card support across all client segments
- Assisted with maintenance of relevant database information and complied with Group policies
- Followed up on general customer queries through emails and callbacks
- Identified and assessed risk factors that could prevent achieving role objectives
Education
CPA Certification -
CPA Australia
10-2026
MBA - Project Management & Finance
University of Southern Queensland
Online01.2014
Bachelor of Commerce - Professional Accounting
Macquarie University
01.2010
Skills
- Accounts payable and receivable, general ledger maintenance, bank and fund reconciliations
- Month-end/year-end processes, journal entries, accruals and prepayments, intercompany transactions
- Financial statement preparation, variance analysis, budgeting, forecasting, and cash flow management
- External audit coordination, tax compliance, internal controls, IFRS/GAAP knowledge
- Government funding claims, financial acquittals, fixed asset and cost accounting
- Accounting Systems: Xero, MYOB, QuickBooks, Insyston (Oracle-based ERP)
- Microsoft Excel (PivotTables, VLOOKUP), Word, Outlook, PowerPoint, Access
- Specialized Systems: NDIS Proda, CommBiz, Evolve, Commweb, Commlink BPAY, BPoint
- Data Management: Tableau, database queries, design, and integration
- SOP development, compliance monitoring, workflow optimisation, problem-solving
- Team leadership, staff training and coordination, performance support
- Stakeholder liaison, debt recovery, credit control, customer service
- Financial accuracy, time management, attention to detail, effective communication
Accomplishments
- Process Innovation: Created an NDIS Billing template for claiming through NDIS portal (Proda), significantly improving productivity by eliminating manual claims processing
- System Implementation: Successfully implemented Xero Online replacing MYOB software at S E Rentals, resulting in increased productivity and higher efficiency in daily banking processes
- Process Development: Updated and developed new processes for inertia reporting and reconciliation using advanced Excel functions, improving secondary income tracking
- Tool Creation: Created a simple payout calculator tool on spreadsheet for the payouts team, eliminating manual calculations
- Recognition: Won CBA Excellence Awards for Q1 2013 for high performance and received financial rewards and recognition for outstanding performance and organizing company social events
LANGUAGES
English
Bengali
Hindi
Hobbies and Interests
Reading, Cycling, Fishing, Photography, Music, Cricket, Soccer, Creative Writing
Timeline
Senior Accounts Officer
Proveda Limited
07.2024 - Current
Accounts Officer
Proveda Limited
07.2019 - 06.2024
Administrator, Accounts and Client Services (Vendor and Equipment Finance)
S E Rentals PTY LTD
02.2016 - 06.2019
Team Leader, Business Service Centre, Business and Corporate Banking
Commonwealth Bank of Australia
07.2014 - 01.2016
Point of Reference Specialist, 2nd Level Support Merchant Services, Business and Corporate Banking
Commonwealth Bank of Australia
07.2012 - 06.2014
Business Service Centre Associate, Merchant Services, Local Business Banking
Commonwealth Bank of Australia
01.2011 - 06.2012
Bachelor of Commerce - Professional Accounting
Macquarie University
CPA Certification -
CPA Australia
MBA - Project Management & Finance
University of Southern Queensland
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